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- Tasks: Create amazing experiences for guests and ensure a welcoming atmosphere.
- Company: Join the world-renowned McDonald's team with a focus on community and inclusion.
- Benefits: Enjoy holiday pay, meal allowances, and discounts from top brands.
- Why this job: Be the face of hospitality and make every customer's visit memorable.
- Qualifications: Passion for people, great communication skills, and a friendly attitude.
- Other info: Flexible shifts available; perfect for part-time or full-time students.
The predicted salary is between 950 - 1167 £ per month.
To meet the criteria for this role, you will be required to be available to work within weekdays and weekends, working shifts across early mornings, afternoons & evenings. Please only apply if you are able to meet these requirements.
Are you a people person who loves creating great experiences for others? As a Customer Care Assistant, you’ll be at the heart of our hospitality — welcoming guests, chatting with them at their tables, assisting with their orders, and ensuring every customer leaves with a smile. This role is based in the dining area of the restaurant, where you’ll take an active part in making every visit enjoyable and comfortable.
You’ll help maintain a warm, friendly environment by engaging with customers, offering assistance, and making sure their dining experience is relaxed and enjoyable from start to finish. You’ll also take pride in keeping the restaurant looking its best — clearing and cleaning tables, maintaining spotless customer areas, emptying bins, and ensuring the toilet facilities are clean and well presented at all times.
We’re looking for someone with a genuine passion for people, great communication skills, and a friendly, positive attitude. This is a fast-paced role that requires energy, attention to detail, and a strong sense of pride in delivering outstanding hospitality. Flexible working patterns are available throughout the week, with opportunities for both part-time and full-time applicants.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets, and helping to create a warm and welcoming atmosphere.
It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you’ll be working in our fast-moving, high-energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits include holiday pay, service awards, meal allowance, employee discounts from top high street and online brands and much more.
Hospitality/ Dining Area Role in Kettering employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality/ Dining Area Role in Kettering
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers. This will help you connect during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about creating great experiences for others, think of some examples where you've made someone's day better. Share these stories during your interview to highlight your customer care abilities.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Wear something smart-casual that reflects the brand's vibe. It shows you care about the role and are ready to represent the restaurant well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team!
We think you need these skills to ace Hospitality/ Dining Area Role in Kettering
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your love for creating great experiences shine through. Share examples of how you've made someone's day better in previous roles or even in everyday situations. We want to see that genuine passion for hospitality!
Highlight Your Communication Skills: Since this role is all about connecting with customers, make sure to emphasise your communication skills in your application. Talk about times when you’ve effectively engaged with others, whether it’s through attentive listening or friendly conversation. We value those who can keep the chat flowing!
Be Clear About Your Availability: Remember, we need someone who can work flexible shifts across weekdays and weekends. Be upfront about your availability in your application so we know you’re ready to jump into the fast-paced environment we thrive in. It’ll help us match you with the right shifts!
Keep It Clean and Professional: While we love a bit of personality, make sure your application is tidy and professional. Check for spelling and grammar mistakes, and format it nicely. A well-presented application shows us you take pride in your work, just like we do in keeping our restaurant spotless!
How to prepare for a job interview at McDonald's United Kingdom
✨Show Your People Skills
Since this role is all about creating great experiences for customers, make sure to highlight your people skills during the interview. Share specific examples of how you've engaged with customers in the past and made their experience enjoyable. A genuine smile and a friendly attitude can go a long way!
✨Demonstrate Your Flexibility
The job requires availability across weekdays and weekends, so be prepared to discuss your flexibility. Mention any previous experience working varied shifts and how you manage your time effectively. This shows that you're ready to meet the demands of a fast-paced environment.
✨Emphasise Teamwork
This role involves working closely with others, so it's important to convey your ability to work as part of a team. Talk about times when you've collaborated with colleagues to achieve a common goal or improve customer satisfaction. Highlighting your teamwork skills will show that you can contribute positively to the restaurant's atmosphere.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, like dealing with a difficult customer or maintaining cleanliness in the dining area. Think through potential scenarios beforehand and prepare your responses. This will demonstrate your problem-solving skills and commitment to outstanding hospitality.
