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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and valued.
- Company: Join one of the world's most recognised brands with strong core values.
- Benefits: Enjoy holiday pay, meal allowances, and discounts from top brands.
- Why this job: Make a real impact on customer experiences in a fun, fast-paced environment.
- Qualifications: Must be friendly, communicative, and able to work well in a team.
- Other info: Great opportunity for career growth in a supportive workplace.
The predicted salary is between 12000 - 18000 £ per year.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include:
- Making children feel welcome
- Handing out balloons
- Organising special events
- Looking after customers' specific needs
- Keeping high standards of cleanliness in the dining area and toilets
- Helping to create a warm and welcoming atmosphere
It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.
Greenhithe McDonald\'s - Customer Experience Leader - 06:00am-14:00pm Monday-Friday employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Greenhithe McDonald\'s - Customer Experience Leader - 06:00am-14:00pm Monday-Friday
✨Tip Number 1
Get to know the McDonald's brand inside out! Familiarise yourself with their core values like Serve, Inclusion, and Community. When you walk into that interview, show them you’re not just another candidate but someone who truly embodies what they stand for.
✨Tip Number 2
Practice your customer interaction skills! Role-play with friends or family to nail that friendly, welcoming vibe. Remember, as a Customer Experience Leader, your ability to connect with customers is key, so let your genuine smile shine through!
✨Tip Number 3
Be ready to share examples of how you've handled customer needs in the past. Think of specific situations where you went above and beyond to make someone feel valued. This will show them you’ve got the right attitude and skills for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at McDonald's and ready to contribute to that warm, welcoming atmosphere.
We think you need these skills to ace Greenhithe McDonald\'s - Customer Experience Leader - 06:00am-14:00pm Monday-Friday
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our core values like Serve and Community.
Tailor Your Application: Make sure to tailor your application to the Customer Experience Leader role. Highlight any relevant experience you have in customer service or teamwork, and mention specific examples that demonstrate your ability to create a welcoming atmosphere.
Keep It Clear and Concise: We appreciate clarity, so keep your application clear and to the point. Use simple language and avoid jargon. Make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Brand Values
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Think about how you can demonstrate these values in your previous experiences and be ready to share specific examples that align with them.
✨Showcase Your Customer Service Skills
As a Customer Experience Leader, your ability to connect with customers is crucial. Prepare to discuss times when you've gone above and beyond for a customer or resolved a difficult situation. Highlight your friendly and welcoming nature, as well as your effective communication skills.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Practice responding to questions like, 'How would you handle a dissatisfied customer?' or 'What would you do to create a warm atmosphere in the restaurant?' This will help you think on your feet and show your problem-solving abilities.
✨Dress the Part
Even though it's a fast-paced environment, first impressions matter! Dress smartly and maintain a neat appearance for your interview. This shows respect for the opportunity and reflects the professionalism expected in the role.
