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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and cared for.
- Company: Join one of the world's most recognised brands committed to community and inclusion.
- Benefits: Enjoy flexible hours, holiday pay, meal allowances, and discounts from top brands.
- Why this job: Work in a vibrant environment where your smile makes a difference every day.
- Qualifications: Must be friendly, communicative, and able to work in a fast-paced team.
- Other info: Shifts available between 7am-1am, perfect for students seeking flexible work.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include:
- Making children feel welcome
- Handing out balloons
- Organising special events
- Looking after customers' specific needs
- Keeping high standards of cleanliness in the dining area and toilets
- Helping to create a warm and welcoming atmosphere
It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you'll be working in our fast moving, high energy environment and we're looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you'll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Availability to work shift patterns between 7am-4pm, 11am-8pm and 4pm-1am for both weekdays and weekends is essential for this position.
Benefits package includes: Flexible hours, Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.
Great Yarmouth, Regent Road - Customer Care Assistant Flexible Part-Time (£12.26PH) employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Great Yarmouth, Regent Road - Customer Care Assistant Flexible Part-Time (£12.26PH)
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, whether in person or online, demonstrate how you embody these values, as they are central to the company's culture.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. Focus on active listening and maintaining eye contact, as these are crucial for making customers feel valued and understood.
✨Tip Number 3
Show your enthusiasm for the role by researching common customer care scenarios in fast-paced environments. Think about how you would handle specific situations and be ready to share your thoughts during any interviews.
✨Tip Number 4
Be prepared to discuss your availability openly. Since the role requires flexibility with shift patterns, showing that you can accommodate various schedules will make you a more attractive candidate.
We think you need these skills to ace Great Yarmouth, Regent Road - Customer Care Assistant Flexible Part-Time (£12.26PH)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Care Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for the role and the company. Mention your commitment to customer service and how you embody the core values of McDonald's, such as inclusion and community.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences that demonstrate your ability to connect with customers and work in a team. Use specific examples to showcase your skills in communication and maintaining a positive atmosphere.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at McDonald's United Kingdom
✨Show Your Customer Service Skills
As a Customer Care Assistant, your ability to connect with customers is crucial. Be prepared to share examples of how you've provided excellent customer service in the past, whether it's making someone feel welcome or resolving an issue.
✨Emphasise Teamwork
This role requires you to work well as part of a team. Highlight your experiences working collaboratively with others and how you contribute to a positive team environment. Mention any specific instances where teamwork led to success.
✨Demonstrate Your Energy and Enthusiasm
McDonald's values a high-energy atmosphere. During the interview, convey your enthusiasm for the role and the brand. A genuine smile and positive attitude can go a long way in making a great impression.
✨Prepare for Shift Availability Questions
Since the position requires flexibility with shift patterns, be ready to discuss your availability. Clearly outline when you can work and show that you're willing to adapt to the needs of the restaurant.
