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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and valued.
- Company: Join one of the world's most recognised brands with a commitment to core values.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more!
- Why this job: Make a real impact in a fast-paced environment while connecting with customers.
- Qualifications: Must be friendly, communicative, and able to work well in a team.
- Other info: Flexible shifts available, perfect for students looking for part-time work.
The predicted salary is between 10 - 13 £ per hour.
To meet the criteria for this role, you will be required to be available to work flexible shifts. Please only apply if you are able to meet these requirements.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include:
- Making children feel welcome
- Handing out balloons
- Organising special events
- Looking after customers' specific needs
- Keeping high standards of cleanliness in the dining area and toilets
- Helping to create a warm and welcoming atmosphere
It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.
Gravesend McDonald\'s - Customer Experience Leader- Flexible Shifts employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gravesend McDonald\'s - Customer Experience Leader- Flexible Shifts
✨Tip Number 1
Get to know the McDonald's brand inside out! Familiarise yourself with their core values like Serve, Inclusion, and Community. When you walk into that interview, show them you embody these values and can bring them to life in your role.
✨Tip Number 2
Practice your customer interaction skills! Role-play with a friend or family member to nail down how you'll greet customers and handle their needs. Remember, a genuine smile and positive energy are key to making customers feel valued.
✨Tip Number 3
Be ready to showcase your teamwork skills! McDonald's thrives on collaboration, so think of examples where you've worked well in a team. Share these stories during your chat to highlight your ability to contribute to a friendly and efficient work environment.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Gravesend McDonald\'s - Customer Experience Leader- Flexible Shifts
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature. Remember, this role is all about connecting with customers, so a bit of warmth in your writing can go a long way.
Highlight Relevant Experience: Make sure to mention any previous experience that relates to customer service or working in a fast-paced environment. We love seeing how you've made customers feel valued in the past, so share those stories! It helps us understand how you can contribute to our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role. This shows us you can communicate effectively, which is key in a customer-facing position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so you can focus on making your application the best it can be.
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Core Values
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Think about how you can demonstrate these values in your previous experiences and be ready to share specific examples that highlight your alignment with them.
✨Show Your Customer Care Skills
As a Customer Experience Leader, you'll be the face of the restaurant. Prepare to discuss your past experiences in customer service. Think of situations where you went above and beyond for a customer or helped create a welcoming atmosphere. Be ready to showcase your friendly and helpful nature!
✨Practice Effective Communication
Effective communication is key in this role. During the interview, focus on maintaining eye contact, listening attentively, and responding clearly. You might even want to practice with a friend or family member to ensure you come across as approachable and engaging.
✨Emphasise Teamwork
McDonald's thrives on teamwork, so be prepared to discuss how you've successfully worked in a team environment. Share examples of how you contributed to a positive team dynamic and how you handled any challenges that arose. This will show that you understand the importance of collaboration in a fast-paced setting.
