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- Tasks: Lead and coach a dynamic team while ensuring top-notch customer service.
- Company: Join the iconic McDonald's brand with a commitment to values like inclusion and community.
- Benefits: Enjoy competitive pay, holiday perks, employee discounts, and a pension scheme.
- Why this job: Kickstart your career with hands-on training and real leadership experience in a fast-paced environment.
- Qualifications: Experience in managing teams in retail or hospitality is a plus.
- Other info: Structured development programme with opportunities for further qualifications and career growth.
The predicted salary is between 11 - 16 £ per hour.
To meet the criteria for this role, you will be required to be available to work within weekdays and weekends, working shifts across evenings, late nights and overnights. Please only apply if you are able to meet these requirements.
McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
On the Shift Leader Development programme you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager, you will be monitoring operations, reallocating resources and solving operational problems.
You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.
This position is open to people who have experience of managing and leading teams within the retail, hospitality, business or a customer-focused environment. Additionally, this role is restaurant-based and involves working able shift patterns including working weekends and bank holidays.
Position Requirements- Display leadership and role model customer-focused behaviours to delight our customers.
- Delivery of personalised service and connect with our customers.
- Lead by example.
- Adapt to customer needs through your team.
- Answer customer queries, keeping up to date with knowledge on our food and promotions.
- Use of initiative, confidence and problem-solving when interacting with colleagues and customers.
- Treat all colleagues and customers with courtesy and respect.
This is a training position designed to develop you into a Shift Manager through a structured six-month development programme. You will receive hands-on training alongside experienced managers, supported by in-store learning, external training days, formal courses, and regular check-ins with the senior management team.
At McDonald’s, we take pride in investing in our people. As an employee, you will also have the opportunity to further develop your skills through our apprenticeship programmes, including the Level 3 Hospitality Supervisor Apprenticeship and the Level 4 Hospitality Manager Apprenticeship.
The starting hourly rateOnce fully trained and qualified your hourly rate of pay will increase to £14. Hours worked between 12am-6am receive an additional £2 per hour.
Position AttributesYou will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.
Benefits package includes- Holiday pay
- Service Awards
- Enrolment in Pension scheme
- Meal allowance
- Employee discounts from top high street and online brands and much more...
Shift Manager Development Programme Position - Grantham employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager Development Programme Position - Grantham
✨Tip Number 1
Get to know the company culture! McDonald's values are all about serving, inclusion, and community. When you’re chatting with them, show how you embody these values in your past experiences.
✨Tip Number 2
Be ready to showcase your leadership skills! Think of examples where you've led a team or solved problems on the fly. They want to see that you can handle the heat during busy shifts.
✨Tip Number 3
Practice your customer service skills! Since this role is all about delighting customers, be prepared to discuss how you’ve gone above and beyond for customers in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Shift Manager Development Programme Position - Grantham
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight any experience you have in managing or leading teams. We want to see how you've inspired others and delivered great customer service in your previous roles.
Be Clear About Your Availability: Since this role requires flexibility with shifts, be upfront about your availability in your application. We appreciate honesty and want to ensure you can meet the demands of the job.
Connect with Our Values: Familiarise yourself with our core values: Serve, Inclusion, Integrity, Community, and Family. We love seeing candidates who resonate with these values in their applications, so don’t hesitate to mention them!
Apply Through Our Website: For the best chance of success, make sure to apply through our official website. It’s the easiest way for us to review your application and get you on the path to joining our team!
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Core Values
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Be ready to discuss how you embody these values in your previous roles, especially in customer-focused environments.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team or managed operations in a fast-paced setting. Highlight your ability to adapt to challenges and solve problems on the spot, as this is crucial for a Shift Manager.
✨Showcase Customer Service Experience
Be ready to share specific instances where you went above and beyond for customers. Discuss how you connect with customers and ensure their needs are met, as this role heavily focuses on delivering an outstanding customer experience.
✨Understand Shift Work Dynamics
Since the role involves working various shifts, including late nights and weekends, be prepared to discuss your flexibility and willingness to work these hours. Show that you understand the demands of shift work and how you can manage them effectively.
