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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and cared for.
- Company: Join one of the world's most recognised brands with a commitment to core values.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more!
- Other info: Flexible shifts available across weekdays and weekends in a fast-paced environment.
- Why this job: Make a real impact by creating a warm atmosphere for customers every day.
- Qualifications: Must be friendly, energetic, and able to communicate effectively with customers.
The predicted salary is between 10 - 12 £ per hour.
To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Early Mornings, Afternoons, Evenings & Overnights. Please only apply if you are able to meet these requirements.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include:
- Making children feel welcome
- Handing out balloons
- Organising special events
- Looking after customers' specific needs
- Keeping high standards of cleanliness in the dining area and toilets
- Helping to create a warm and welcoming atmosphere
It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.
Feltham High Street - Customer Care employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Feltham High Street - Customer Care
✨Tip Number 1
Get to know the company culture! McDonald's is all about values like Serve, Inclusion, and Community. When you walk in for your interview, show that you understand and embody these values. It’ll make you stand out as a candidate who truly gets what they’re about.
✨Tip Number 2
Practice your customer interaction skills! Since you'll be the face of the restaurant, think about how you can create a warm and welcoming atmosphere. Role-play with friends or family to get comfortable with making small talk and handling different customer scenarios.
✨Tip Number 3
Be ready to showcase your teamwork skills! McDonald's thrives on collaboration, so come prepared with examples of how you've worked well in a team before. Whether it’s school projects or part-time jobs, share those experiences that highlight your ability to work alongside others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can find more info about the role and the perks that come with it. Don’t miss out on the chance to join a fantastic team!
We think you need these skills to ace Feltham High Street - Customer Care
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature. Remember, you're applying for a role where connecting with customers is key!
Highlight Relevant Experience: Make sure to mention any previous customer service experience you have. Whether it's working in a café, retail, or any other role where you've interacted with customers, we want to know how you've made people feel valued and welcomed.
Be Clear About Your Availability: Since this role requires flexibility with shifts, be upfront about your availability in your application. Let us know when you can work, whether it’s early mornings, evenings, or weekends. This helps us see if you’re a good fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Brand Values
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Think about how you can demonstrate these values in your previous experiences and be ready to share specific examples that highlight your alignment with them.
✨Showcase Your Customer Care Skills
As a Customer Care Assistant, your ability to connect with customers is key. Prepare to discuss times when you've gone above and beyond for a customer or resolved a difficult situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Demonstrate Team Spirit
McDonald's thrives on teamwork, so be ready to talk about your experience working in a team environment. Share examples of how you've collaborated with others to achieve a common goal, and emphasise your friendly and helpful nature that contributes to a positive atmosphere.
✨Be Ready for Shift Work Questions
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Highlight your willingness to work early mornings, evenings, weekends, and even overnights. This shows your commitment and readiness to meet the demands of the job.