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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and cared for.
- Company: Join one of the world's most recognised brands with strong core values.
- Benefits: Enjoy competitive pay, holiday pay, meal allowances, and discounts from top brands.
- Why this job: Make a real difference in customer experiences while working in a fun, energetic environment.
- Qualifications: Must be friendly, communicative, and able to work well in a team.
- Other info: Great opportunity for personal growth and to build valuable skills.
The predicted salary is between 9 - 12 £ per hour.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes:
- Holiday pay
- Service Awards
- Meal allowance
- Employee discounts from top high street and online brands
- and much more.
Customer Care - Cottingham Road in England employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Cottingham Road in England
✨Tip Number 1
Get to know the company culture! McDonald's values are all about community and inclusion, so show us you understand that. When you chat with us, mention how you can contribute to a friendly atmosphere and make customers feel welcome.
✨Tip Number 2
Practice your communication skills! Since you'll be the face of the restaurant, we want to see you shine in person. Try role-playing customer interactions with friends or family to boost your confidence and ensure you can connect with customers effortlessly.
✨Tip Number 3
Be ready to showcase your energy! We love a positive vibe, so during your interview, let your enthusiasm for the role come through. Share examples of how you've maintained high energy levels in previous jobs or activities.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to highlight your customer service experience and any relevant skills that align with the job description. We’re excited to see what you bring to the table!
We think you need these skills to ace Customer Care - Cottingham Road in England
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature. Remember, we’re looking for someone who can connect with customers, so a bit of warmth in your writing goes a long way.
Highlight Relevant Experience: Make sure to mention any previous experience you have in customer service or similar roles. Even if it’s just helping out at events or volunteering, we love to see how you’ve made people feel valued in the past. It shows us you understand what it means to be the face of our restaurant!
Keep It Clean and Clear: Your application should be as tidy as our dining area! Use clear language and check for any spelling or grammar mistakes. A well-organised application reflects your attention to detail, which is super important in maintaining high standards in our restaurant.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our values right there!
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Brand
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Think about how these values resonate with you and be ready to share examples of how you've demonstrated them in your previous experiences.
✨Showcase Your People Skills
As a Customer Care Assistant, your ability to connect with customers is key. Prepare to discuss situations where you've successfully interacted with customers or resolved issues. Practising active listening and maintaining eye contact during the interview will also show your strong communication skills.
✨Bring Energy and Enthusiasm
McDonald's thrives on a high-energy environment, so it's important to convey your enthusiasm during the interview. Be upbeat and positive, and don’t hesitate to express your excitement about the role. A genuine smile can go a long way in making a great first impression!
✨Ask Thoughtful Questions
At the end of the interview, be prepared to ask questions that show your interest in the role and the company. Inquire about team dynamics, customer care initiatives, or opportunities for growth within the company. This not only demonstrates your enthusiasm but also helps you gauge if the workplace is the right fit for you.
