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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and valued.
- Company: Join the iconic McDonald's brand known for its core values and community spirit.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more perks.
- Why this job: Make a real difference in customer experiences while working in a fun, fast-paced environment.
- Qualifications: Must be friendly, communicative, and able to work well in a team.
- Other info: Great opportunity for personal growth and building valuable skills.
The predicted salary is between 24000 - 36000 £ per year.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include:
- Making children feel welcome
- Handing out balloons
- Organising special events
- Looking after customers' specific needs
- Keeping high standards of cleanliness in the dining area and toilets
- Helping to create a warm and welcoming atmosphere
It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes:
- Holiday pay
- Service Awards
- Meal allowance
- Employee discounts from top high street and online brands
- Much more...
Customer Care Full Time - Hatfield, Doncaster Moto Services, Junction 5, M18 employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Full Time - Hatfield, Doncaster Moto Services, Junction 5, M18
✨Tip Number 1
Get to know the company culture! Before your interview, check out McDonald's social media and website to understand their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer interaction skills! Since you'll be the face of the restaurant, think about how you can make customers feel welcome. Role-play with a friend or family member to get comfortable with greeting and engaging with people.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've provided excellent customer service or worked well in a team. This will help you stand out during the interview and show that you embody the friendly and helpful behaviour they're looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the McDonald's team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Care Full Time - Hatfield, Doncaster Moto Services, Junction 5, M18
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature. Remember, we’re looking for someone who can connect with customers, so a bit of warmth in your writing goes a long way.
Highlight Relevant Experience: Make sure to mention any previous experience you have in customer service or similar roles. We love seeing how you've made customers feel valued in the past. Use specific examples to illustrate your skills and how they align with our core values like Serve and Community.
Keep It Clear and Concise: While we want to know all about you, it’s important to keep your application clear and to the point. Avoid long-winded sentences and stick to the key information that showcases why you’d be a great fit for the Customer Care Assistant role. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our values right there. We can’t wait to hear from you!
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Brand Values
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Think about how these values resonate with you and prepare examples from your past experiences that demonstrate your alignment with them.
✨Showcase Your Customer Care Skills
As a Customer Care Assistant, you'll be the face of the restaurant. Prepare to discuss specific instances where you've gone above and beyond for customers. Highlight your ability to create a welcoming atmosphere and how you handle customer needs effectively.
✨Practice Effective Communication
Effective communication is key in this role. During the interview, focus on maintaining eye contact, using clear and friendly language, and actively listening to the interviewer. Practising with a friend can help you feel more comfortable and confident.
✨Demonstrate Team Spirit
McDonald's values teamwork, so be ready to talk about your experience working in a team environment. Share examples of how you've collaborated with others to achieve a common goal, and express your enthusiasm for being part of a dynamic team.
