Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome customers and create 'feel-good moments' in a fast-paced environment.
- Company: Join McDonald's, a globally recognised brand committed to core values like inclusion and community.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more perks.
- Why this job: Be part of a high-energy team that values customer experience and personal growth.
- Qualifications: Must be over 18; strong communication and customer service skills are essential.
- Other info: This role is perfect for those who thrive in dynamic settings and love connecting with people.
The predicted salary is between 28800 - 43200 £ per year.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
The Customer Service Manager role is driven by a desire to continuously improve the customers’ experience. This important role finds you at the heart of our business in our customer dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create ‘feel-good moments’ during their visit.
Never one to accept less than the best, you will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills. Working as part of a fast-moving, high energy team, you will be instrumental in delivering an exceptional service to all of our customers.
The ability to build rapport with others in a genuine and natural way is key for this role. You are able to lift the mood of those around you and can inspire others to look for ways to improve their own performance. You are naturally receptive of the needs of others and are always looking for new ways to exceed expectations and delight customers. You are always respectful, even when under pressure, and are able to confidently suggest ways to improve.
An expert in customer recovery and delivery of feel-good moments, the ability to maintain high energy levels whilst working both efficiently and productively is essential. Quite simply, you’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.
Customer Service Manager - FT - MUST BE OVER 18 - Livingston employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - FT - MUST BE OVER 18 - Livingston
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Showcase your ability to create 'feel-good moments' by preparing specific examples from your past roles where you enhanced customer experiences. This will highlight your suitability for the Customer Service Manager position.
✨Tip Number 3
Engage with current employees or managers at McDonald's through platforms like LinkedIn. Ask them about their experiences and any tips they might have for excelling in the Customer Service Manager role.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations and maintain energy levels. Think of scenarios where you've successfully managed stress while delivering excellent customer service, as this is crucial for the role.
We think you need these skills to ace Customer Service Manager - FT - MUST BE OVER 18 - Livingston
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases relevant experience in customer service and management. Use specific examples that demonstrate your ability to create positive customer experiences and improve service delivery.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your commitment to the core values of McDonald's and provide examples of how you've embodied these values in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at McDonald's United Kingdom
✨Show Your Enthusiasm
Make sure to convey your passion for customer service during the interview. Share examples of how you've created positive experiences for customers in the past, as this aligns with the core values of the company.
✨Demonstrate Your Initiative
Be prepared to discuss situations where you've taken the initiative to improve customer experiences. This role requires someone who can suggest improvements, so showcasing your proactive mindset will be beneficial.
✨Build Rapport
Practice building rapport with the interviewer. Use friendly body language, maintain eye contact, and engage in active listening. This will demonstrate your ability to connect with customers and create a welcoming atmosphere.
✨Stay Calm Under Pressure
Expect questions that assess how you handle stressful situations. Prepare examples of how you've managed difficult customer interactions while maintaining professionalism and respect, as this is crucial for the role.
