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For Companies At a Glance
- Tasks: Engage with customers, maintain cleanliness, and create a welcoming atmosphere.
- Company: Join McDonald's, a globally recognised brand committed to community and inclusion.
- Benefits: Enjoy flexible hours, holiday pay, employee discounts, and mental health support.
- Why this job: Gain valuable skills in a fast-paced environment while making customers feel valued.
- Qualifications: A friendly attitude, effective communication skills, and the ability to work in a team.
- Other info: Opportunities for development and progression through training programs.
Customer Care – Sealand Road Chester – PT/FT
To meet the criteria for this role, you will be required to be available to work on weekdays and weekends, across early mornings, afternoons, and evenings. Please only apply if you can meet these requirements.
McDonald\’s is one of the most recognized brands worldwide, founded on core values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are open to all.
As a Customer Care Assistant, you will be the face of your restaurant. Your responsibilities include engaging with customers, ensuring the smooth operation of customer areas, making children feel welcome, organizing special events, attending to customers\’ specific needs, maintaining high standards of cleanliness, and creating a warm, welcoming atmosphere. Maintaining positive communication with customers and keeping the manager informed about customer satisfaction are key aspects of your role.
You will work in a fast-paced, energetic environment, and we are looking for someone with a genuine smile, the ability to connect with customers, and to make them feel valued.
Friendly, welcoming, courteous, and helpful behavior should come naturally to you. You will work well as part of a team, with effective communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact. It is essential to sustain high energy levels while working efficiently and productively.
Benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts on top high street and online brands, and more.
Flexible Working
Work hours that fit around your life and commitments.
Employee Assistance Programme
Supporting your wellbeing with counselling, mental health support, life management, medical guidance, and resources.
Travel
Enjoy discounts on travel fares for staycations or trips abroad.
Gain Transferable Skills
Whether full-time or part-time, this role will teach you valuable skills for life.
Groceries & Food
Employee meal discounts at work and discounts on groceries at major supermarkets.
Emotional Health Support
Supporting your mental and emotional wellbeing to help cope with life events.
Meals at Work
Choose from our restaurant menu during your break and try our latest promotions.
Discounted Gym Memberships
Stay fit and healthy with discounts on gym memberships.
Meet the McDonald\’s Team
Support is always available in your role, with opportunities for development and progression through our training programs.
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Customer Care - Sealand Road Chester - PT/FT employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Sealand Road Chester - PT/FT
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, whether in person or online, demonstrate how you embody these values, as they are central to the company's culture.
✨Tip Number 2
Showcase your customer service skills by engaging with customers in a friendly manner. Practice active listening and ensure you can share examples of how you've made customers feel valued in previous roles.
✨Tip Number 3
Be prepared to discuss your availability openly. Since the role requires flexibility across weekdays and weekends, highlight your willingness to work various shifts and how that fits into your schedule.
✨Tip Number 4
Research common customer care scenarios that may arise in a fast-paced environment like McDonald's. Being able to discuss how you would handle specific situations can set you apart from other candidates.
We think you need these skills to ace Customer Care - Sealand Road Chester - PT/FT
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Care Assistant position. Highlight your availability for weekdays and weekends, as this is crucial for the role.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or similar roles. Emphasise skills such as effective communication, teamwork, and the ability to maintain a positive atmosphere, which are essential for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've engaged with customers in the past and how you embody the core values of McDonald's.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at McDonald's United Kingdom
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. McDonald's values a friendly and welcoming atmosphere, so let your genuine smile and positive energy shine through during the interview.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to make people feel valued and welcome, as this is crucial for a Customer Care Assistant.
✨Emphasise Teamwork
Since you'll be working in a fast-paced environment, it's important to showcase your ability to work well in a team. Share experiences where you collaborated effectively with others to achieve a common goal.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think about scenarios where you maintained high standards of cleanliness or resolved customer complaints, and be ready to discuss them.
