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For Companies At a Glance
- Tasks: Deliver excellent customer service and maintain cleanliness in a fast-paced environment.
- Company: Join the iconic McDonald's team, known for its commitment to values and community.
- Benefits: Enjoy holiday pay, meal allowances, and discounts from top brands.
- Why this job: Be part of a supportive team that creates memorable experiences for customers.
- Qualifications: Friendly attitude, strong communication skills, and ability to work well in a team.
The predicted salary is between 24000 - 36000 £ per year.
Overview
McDonald\’s are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
Join us and you\’ll become part of a team, that works together to provide the best customer experience. If you\’ve visited one of our restaurants before, you’ve probably got some idea of what\’s involved in working here. But you might not realise the variety and scope of the role. We want every McDonald\’s customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Customer Care crew member, you\’ll make it happen, whether you\’re serving on the till or being out in the dining areas looking after our customers\’ needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect working as a supportive team member.
Responsibilities
As a Customer Care crew member, you will contribute to a positive customer experience by:
• Serving customers, whether at the till or in the dining area, with courtesy and efficiency. • Maintaining high standards of cleanliness and food safety. • Completing tasks in line with training, company guidelines and management direction. • Following safety, security and hygiene procedures. • Working as part of a supportive team to deliver an excellent customer experience.
Qualifications / Skills
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more….
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Customer Care - Ravenscraig - Full time employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Ravenscraig - Full time
✨Tip Number 1
Get to know the company culture! Before your interview, check out McDonald's values and think about how you can embody them. Show us that you’re not just looking for a job, but that you genuinely want to be part of the team.
✨Tip Number 2
Practice your customer service skills! Whether it’s role-playing with a friend or reflecting on past experiences, make sure you can demonstrate how you’d handle different customer scenarios. We want to see that you can keep it friendly and efficient!
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look presentable and professional. It shows us that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, you’ll find all the info you need about the role and what we’re looking for. Let’s make this happen together!
We think you need these skills to ace Customer Care - Ravenscraig - Full time
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you align with our core values like Serve and Community.
Tailor Your Application: Make sure to tailor your application to the Customer Care role. Highlight any previous experience in customer service or teamwork, and mention how you can contribute to creating a friendly and efficient environment for our customers.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Brand
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Understanding these principles will help you align your answers with what they stand for, showing that you're a great fit for their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond to help someone or resolved a difficult situation. This will demonstrate your ability to deliver the friendly and efficient service McDonald's is known for.
✨Practice Effective Communication
Since effective communication is key in this role, practice your listening and speaking skills. During the interview, make sure to maintain eye contact and engage actively with the interviewer. This will show that you can connect well with customers and colleagues alike.
✨Emphasise Teamwork
McDonald's values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share specific examples of how you supported your teammates and contributed to a positive work environment, highlighting your ability to be a supportive crew member.
