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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and valued.
- Company: Join one of the world's most recognised brands with strong core values.
- Benefits: Enjoy holiday pay, meal allowances, and discounts from top brands.
- Why this job: Make a real impact by creating a warm atmosphere for customers.
- Qualifications: Must be friendly, communicative, and able to work in a team.
- Other info: Flexible hours required, including weekends, in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include:
- Making children feel welcome
- Handing out balloons
- Organising special events
- Looking after customers' specific needs
- Keeping high standards of cleanliness in the dining area and toilets
- Helping to create a warm and welcoming atmosphere
It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you'll be working in our fast moving, high energy environment and we're looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you'll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.
Please note, this job role requires flexibility during both weekdays as well as weekends.
Customer Care - Over 18 - Full Time Banbridge employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Over 18 - Full Time Banbridge
✨Tip Number 1
Get to know the company culture! McDonald's values are all about community and inclusion, so show us that you understand and embody these values in your interactions. A little research goes a long way!
✨Tip Number 2
Practice your communication skills! As a Customer Care Assistant, you'll need to connect with customers effortlessly. Try role-playing with friends or family to boost your confidence and get comfortable with face-to-face chats.
✨Tip Number 3
Show off your energy! We want to see that genuine smile and enthusiasm during your interview. Think of ways to demonstrate your high energy levels, whether it's through your body language or your passion for customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the team. Don’t forget to follow up after applying to express your interest!
We think you need these skills to ace Customer Care - Over 18 - Full Time Banbridge
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature. Remember, you're applying for a role where connecting with customers is key!
Highlight Relevant Experience: Make sure to mention any previous experience you have in customer service or similar roles. We love seeing how you've made customers feel valued in the past, so share those stories that showcase your skills and commitment to great service.
Keep It Clear and Concise: While we want to know all about you, it's important to keep your application clear and to the point. Use simple language and avoid jargon. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our McDonald's family!
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Brand Values
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Think about how you can demonstrate these values in your responses and share examples from your past experiences that align with them.
✨Show Your Customer Care Skills
As a Customer Care Assistant, you'll be the face of the restaurant. Prepare to discuss specific instances where you've provided excellent customer service. Highlight your ability to connect with customers, make them feel valued, and handle their needs effectively.
✨Practice Effective Communication
Effective communication is key for this role. During the interview, focus on maintaining eye contact, listening attentively, and responding clearly. You might even want to practice with a friend or family member to ensure you come across as friendly and approachable.
✨Emphasise Teamwork and Flexibility
McDonald's operates in a fast-paced environment, so it's important to show that you can work well in a team and adapt to changing situations. Be ready to discuss how you've collaborated with others in previous roles and your willingness to work flexible hours, including weekends.
