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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and cared for.
- Company: Join one of the world's most recognised brands committed to community and inclusion.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more perks!
- Why this job: Work in a vibrant environment where your smile makes a difference every day.
- Qualifications: No specific experience needed, just bring your positive attitude and communication skills.
- Other info: Part-time role perfect for students looking to gain experience in customer service.
McDonald\’s are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you\’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers\’ specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It\’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
Quite simply, you\’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more………..
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Customer Care - Knocknagoney (Part Time) employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Knocknagoney (Part Time)
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, demonstrate how you embody these values, as they are central to the brand's identity.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on active listening and maintaining eye contact, as these are crucial for creating a welcoming atmosphere for customers.
✨Tip Number 3
Show your enthusiasm for working in a fast-paced environment. Share examples from past experiences where you've thrived under pressure, as this will highlight your ability to maintain high energy levels while being productive.
✨Tip Number 4
Research common customer care scenarios that might occur in a restaurant setting. Being prepared with solutions or ideas on how to handle specific situations can set you apart during any discussions with the hiring team.
We think you need these skills to ace Customer Care - Knocknagoney (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Care Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to connect with customers and maintain a welcoming atmosphere. Use specific examples to illustrate your skills.
Highlight Soft Skills: McDonald's values friendly and helpful behaviour. Make sure to mention your communication skills, teamwork abilities, and any instances where you've successfully handled customer interactions in a positive manner.
Personalise Your Application: Address your application to the hiring manager if possible, and include a brief introduction about why you want to work at McDonald's specifically. This shows genuine interest and can make your application stand out.
How to prepare for a job interview at McDonald's United Kingdom
✨Show Your Customer Service Skills
Since the role is all about customer care, be prepared to share examples of how you've provided excellent service in the past. Think of specific situations where you made a customer's day better or resolved an issue effectively.
✨Emphasise Teamwork
McDonald's values teamwork highly, so highlight your ability to work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or improve the customer experience.
✨Demonstrate Your Energy and Enthusiasm
This job requires high energy levels, so let your enthusiasm shine through during the interview. Smile, maintain good eye contact, and show that you're excited about the opportunity to work in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Practice responses to scenarios like dealing with a difficult customer or ensuring cleanliness in the dining area, as these are key aspects of the role.
