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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and cared for.
- Company: Join one of the world's most recognised brands with strong core values.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more!
- Why this job: Make a real difference in customer experiences while working in a fun, energetic environment.
- Qualifications: Must be friendly, communicative, and able to work well in a team.
- Other info: Great opportunity for personal growth and to build valuable skills.
The predicted salary is between 11 - 13 £ per hour.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include:
- Making children feel welcome
- Handing out balloons
- Organising special events
- Looking after customers' specific needs
- Keeping high standards of cleanliness in the dining area and toilets
- Helping to create a warm and welcoming atmosphere
It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes:
- Holiday pay
- Service Awards
- Meal allowance
- Employee discounts from top high street and online brands
- Much more...
Customer Care - Heartlands Whitburn employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Heartlands Whitburn
✨Tip Number 1
Get to know the McDonald's brand and its core values. When you walk into that interview, show us how you embody those values of Serve, Inclusion, Integrity, Community, and Family. It’ll make you stand out as someone who truly gets what we’re all about!
✨Tip Number 2
Practice your communication skills! We want to see you shine in face-to-face interactions. Try role-playing with a friend or family member to get comfortable with attentive listening and making eye contact. The more natural it feels, the better you'll connect with our customers.
✨Tip Number 3
Bring your energy! Working in a fast-paced environment like ours means you need to keep up the vibe. Show us your enthusiasm during the interview – a genuine smile and positive attitude can go a long way in making a great first impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team. Let’s make this happen together!
We think you need these skills to ace Customer Care - Heartlands Whitburn
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature. Remember, you’re applying for a role where connecting with customers is key!
Highlight Relevant Experience: Make sure to mention any previous experience you have in customer service or similar roles. We love to see how you've made customers feel valued in the past, so share those stories that showcase your skills and commitment to great service.
Keep It Clear and Concise: While we want to know all about you, it’s important to keep your application clear and to the point. Use simple language and avoid jargon. This will help us understand your message quickly and easily, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values, which can help you tailor your application even better.
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Core Values
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Think about how you can demonstrate these values in your previous experiences and be ready to share specific examples that highlight your alignment with them.
✨Showcase Your Customer Care Skills
As a Customer Care Assistant, you'll be the face of the restaurant. Prepare to discuss your past experiences in customer service. Think of situations where you made customers feel welcome or resolved issues effectively. Highlight your ability to connect with people and create a positive atmosphere.
✨Practice Effective Communication
Effective communication is key in this role. During the interview, focus on your listening skills and ensure you maintain eye contact. Practise answering questions clearly and concisely, and don’t hesitate to ask for clarification if you don’t understand something. This shows you’re engaged and eager to communicate.
✨Demonstrate Team Spirit
McDonald's values teamwork, so be prepared to discuss how you work well with others. Share examples of how you've collaborated with colleagues in the past to achieve common goals. Emphasise your friendly and helpful nature, as this will resonate well with the interviewers looking for a team player.
