Customer Care - Guaranteed Hours Available

Customer Care – Guaranteed Hours Available My name\’s Catrina. I\’m a customer care at McDonald\’s. My job consists of looking after every customer that comes through McDonald\’s doors and keeping the restaurant clean and tidy ready for the next customer to come and enjoy their food. It\’s always important for this specific role that you\’re open and you are greeting everyone but you\’re approachable as well. My favorite thing about my job is getting to learn and to understand different levels of people, meeting different customers and different experiences every day, which makes my experience grow. I love being part of McDonald\’s team. It\’s great. It\’s like your own little work family. You\’ve always got each other\’s back and that\’s one of the main things I\’ve enjoyed working in McDonald\’s so far. Overview Position: Customer Care Assistant Description: As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you will deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, looking after customers\’ specific needs, keeping high standards of cleanliness in the dining area and toilets, and helping to create a warm and welcoming atmosphere. It is your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. You may also take part in the planning and implementation of children\’s competitions and other special events organised by your restaurant. Benefits you will receive by joining our team are: Free meal on shift Employee discounts on food Employee discounts in many retail stores, theme parks and attractions, cinema tickets Pension Scheme Private medical care Opportunities and development Position Requirement Quite simply, you will be working in our fast moving, high energy environment and we are looking for a genuine smile plus an ability to connect with customers and make them feel valued. Position Attributes You will need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour will come naturally to you and you will work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. You will also need to understand the importance of maintaining high standards of service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Finally, your appearance should be smart and clean. Location MARKET DRAYTON – A53 Shrewsbury Road Market Drayton United Kingdom TF9 3GE Training and Support At McDonald\’s we believe in opportunity for everyone, and Training & Development is something that is paramount within our restaurants. The digital training guides we have created and made available solidify your learning and make it easier for you to progress in your careers. The training continues even after your first few months with us, and we have various online resources which can be used to progress further within the business. Employee Discounts Discounts at hundreds of major high-street and online retailers. Pension Scheme If eligible you will be enrolled onto our pension scheme. Performance Reviews Every year, you’ll have a review with your manager, which can make a real difference to your pay. You’ll get a bigger pay rise if your reviews show you’re doing well. Flexible Scheduling We offer a flexible approach to scheduling. You can make informal flexible working requests via our online platform. Service Awards We celebrate continuous service with rewards throughout your employment with us. Free Meal You’ll be entitled to a free meal during your shift. Learning and Development At McDonald’s, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we’ll give you the chance. Why Work Here Our values show what matters most to us and tell the world what McDonald\’s stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world. #J-18808-Ljbffr