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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and cared for.
- Company: Join one of the world's most recognised brands committed to community and inclusion.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more perks.
- Why this job: Work in a vibrant environment where your smile makes a difference every day.
- Qualifications: Must have great communication skills and a positive attitude; teamwork is key.
- Other info: Perfect for high school and college students looking for flexible, rewarding work.
The predicted salary is between 24000 - 36000 £ per year.
McDonald\’s is one of the most recognised brands worldwide, built on core values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, offering quality jobs, and ensuring opportunities are accessible to all.
As a Customer Care Assistant, you will be the face of your restaurant, engaging with customers and ensuring smooth operations in the customer areas. Responsibilities include welcoming children, handing out balloons, organizing special events, attending to customers\’ needs, maintaining cleanliness standards, and creating a warm, welcoming atmosphere. You will also establish positive communication with customers and keep the manager informed about customer satisfaction.
We operate in a fast-paced, energetic environment, and we\’re looking for someone with a genuine smile, the ability to connect with customers, and make them feel valued.
Natural friendly, welcoming, courteous, and helpful behavior is essential, along with strong communication skills such as attentive listening, face-to-face verbal communication, and eye contact. Maintaining high energy levels while working efficiently and productively is also required.
Our benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts from top brands, and more.
Flexible Working
Work hours that fit around your life and surprises.
Employee Assistance Programme
Support for your overall wellbeing, including counselling, mental health support, life management, medical guidance, and resources.
Travel
Enjoy discounts on travel fares for staycations or trips abroad.
Gain Transferrable Skills
Whether full-time or part-time, this role teaches valuable skills for life.
Groceries & Food
Employee meal discounts at work and discounts on groceries at major supermarkets.
Emotional Health Support
Support for mental and emotional wellbeing and coping with life events.
Meals at Work
Choose food from our menu during your break and try the latest promotions.
Discounted Gym Memberships
Stay fit and healthy with discounts on gym memberships.
Meet the McD\’s Team
Crew Member: \”There’s always support as you’re doing the role.\”
Shift Leader: \”You have the opportunity to develop and progress; McDonald’s has a great training programme and has supported me to become a Shift Leader.\”
Customer Experience Leader: \”McDonald’s helps me do my job by allowing me to be myself.\”
Location: Newport – Lyne Road, Lyne Road, Newport, United Kingdom, NP20 5JG
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Customer Care - Full Time Lyne Road employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Full Time Lyne Road
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, demonstrate how you embody these values, as they are central to the brand's identity.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on attentive listening and maintaining eye contact, as these are crucial for creating a welcoming atmosphere for customers.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by sharing examples from previous experiences where you successfully managed multiple tasks while maintaining high energy levels and a positive attitude.
✨Tip Number 4
Prepare to discuss how you would handle specific customer scenarios during the interview. Think about ways to make children feel welcome or how to address customer needs effectively, as this will highlight your suitability for the role.
We think you need these skills to ace Customer Care - Full Time Lyne Road
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what McDonald's is looking for in a Customer Care Assistant. Highlight key responsibilities and required skills, such as effective communication and teamwork.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to customer service. Use specific examples that demonstrate your ability to connect with customers and maintain a positive atmosphere.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention how your values align with McDonald's core values of Serve, Inclusion, Integrity, Community, and Family.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at McDonald's United Kingdom
✨Show Your Enthusiasm
McDonald's values a genuine smile and a friendly attitude. Make sure to express your enthusiasm for the role and the brand during the interview. Share why you want to work in customer care and how you can contribute to creating a welcoming atmosphere.
✨Demonstrate Effective Communication Skills
Since the role requires strong communication skills, be prepared to showcase your ability to listen attentively and engage in face-to-face conversations. Practice maintaining eye contact and using positive body language to convey your friendliness and approachability.
✨Highlight Teamwork Experience
As a Customer Care Assistant, you'll be part of a team. Share examples from your past experiences where you successfully worked with others to achieve a common goal. This will demonstrate your ability to collaborate and contribute positively to the team environment.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think about scenarios where you made customers feel valued or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
