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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and valued.
- Company: Join one of the world's most recognised brands with strong core values.
- Benefits: Enjoy holiday pay, meal allowances, and discounts from top brands.
- Why this job: Make a real impact by creating a warm atmosphere for customers.
- Qualifications: Must be friendly, communicative, and able to work well in a team.
- Other info: Fast-paced environment with opportunities for personal growth and development.
The predicted salary is between 11 - 16 £ per hour.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include:
- Making children feel welcome
- Handing out balloons
- Organising special events
- Looking after customers' specific needs
- Keeping high standards of cleanliness in the dining area and toilets
- Helping to create a warm and welcoming atmosphere
It’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.
Customer Care - Elgin employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Elgin
✨Tip Number 1
Get to know the McDonald's brand inside out! Familiarise yourself with their core values like Serve, Inclusion, and Community. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be the face of the restaurant, it’s crucial to engage with customers effectively. Try role-playing scenarios with friends or family to boost your confidence in making customers feel welcome.
✨Tip Number 3
Show off your friendly side! When you walk into the interview, wear a genuine smile and be ready to share examples of how you've made others feel valued in previous roles. It’s all about that warm and welcoming vibe!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the fast-paced environment at McDonald's. Let’s get you that job!
We think you need these skills to ace Customer Care - Elgin
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature. Remember, as a Customer Care Assistant, you'll be the face of our restaurant!
Highlight Relevant Experience: Make sure to mention any previous experience in customer service or roles where you've had to interact with people. We love seeing how you've made customers feel valued in the past, so share those stories!
Keep It Clean and Clear: Your application should be easy to read and free from typos. Use clear language and structure your thoughts well. A tidy application reflects the high standards we maintain in our restaurants!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Brand Values
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Think about how these values resonate with you and prepare examples from your past experiences that demonstrate your alignment with them.
✨Showcase Your Customer Care Skills
As a Customer Care Assistant, you'll be the face of the restaurant. Be ready to discuss your previous customer service experiences. Prepare specific scenarios where you made customers feel valued or resolved issues effectively, highlighting your friendly and helpful nature.
✨Practice Effective Communication
Effective communication is key in this role. During the interview, focus on maintaining eye contact, listening attentively, and responding clearly. You might even want to practice with a friend to ensure you come across as warm and approachable.
✨Demonstrate Team Spirit
McDonald's thrives on teamwork, so be prepared to talk about your experiences working in a team environment. Share examples of how you've collaborated with others to achieve a common goal, and express your enthusiasm for contributing to a positive team atmosphere.
