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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and cared for.
- Company: Join McDonald's, a globally recognised brand committed to values like inclusion and community.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more perks.
- Why this job: Work in a vibrant environment where your smile makes a difference and teamwork thrives.
- Qualifications: Must be friendly, communicative, and able to maintain high energy in a fast-paced setting.
- Other info: Perfect for high school and college students looking for flexible hours and valuable experience.
Rates of Pay
16-17 Years £9.30
18 Years & Older £12.26
McDonald\’s are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you\’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers\’ specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It\’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
Quite simply, you\’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face‑to‑face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes:
- Holiday pay
- Service Awards
- Meal allowance
- Employee discounts from top high street and online brands
- and much more………..
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Customer Care - Cottingham Road employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Cottingham Road
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, demonstrate how you embody these values, as they are central to the company's culture.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on active listening and maintaining eye contact, as these are crucial for making customers feel valued and understood.
✨Tip Number 3
Showcase your ability to work in a team by sharing examples of past experiences where you collaborated effectively. This will highlight your readiness to contribute positively to the fast-paced environment at McDonald's.
✨Tip Number 4
Prepare to discuss how you would handle specific customer scenarios, such as dealing with complaints or ensuring children feel welcome. This will demonstrate your proactive approach to customer care and your problem-solving skills.
We think you need these skills to ace Customer Care - Cottingham Road
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Care Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for the role and the company. Emphasise your customer service skills, ability to work in a team, and your commitment to creating a welcoming atmosphere.
Highlight Relevant Experience: Include any previous experience in customer service or similar roles. Use specific examples to demonstrate your effective communication skills and ability to handle customer needs.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism.
How to prepare for a job interview at McDonald's United Kingdom
✨Show Your Enthusiasm
As a Customer Care Assistant, your energy and enthusiasm are key. Make sure to express your excitement about the role and the company during the interview. A genuine smile and positive attitude can go a long way in making a great first impression.
✨Demonstrate Your Communication Skills
Effective communication is crucial in this role. Be prepared to showcase your listening skills and ability to engage in friendly conversation. Practice answering questions clearly and confidently, and remember to maintain eye contact to show you’re engaged.
✨Highlight Teamwork Experience
Since you'll be working as part of a team, share examples of how you've successfully collaborated with others in previous roles. Emphasise your ability to support colleagues and contribute to a positive work environment.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face in the role. Prepare responses for common scenarios, such as handling complaints or making children feel welcome. This will demonstrate your readiness to handle the responsibilities of the position.
