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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and valued.
- Company: Join one of the world's most recognised brands with strong core values.
- Benefits: Enjoy holiday pay, meal allowances, and discounts from top brands.
- Why this job: Make a real difference in customer experiences while working in a fun environment.
- Qualifications: Must be friendly, communicative, and able to work well in a team.
- Other info: Fast-paced role with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include:
- Making children feel welcome
- Handing out balloons
- Organising special events
- Looking after customers' specific needs
- Keeping high standards of cleanliness in the dining area and toilets
- Helping to create a warm and welcoming atmosphere
It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes:
- Holiday pay
- Meal allowance
- Employee discounts from top high street and online brands
- And much more...
Customer Care Assistant - Full Time Vacancy employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Assistant - Full Time Vacancy
✨Tip Number 1
Get to know the company culture! McDonald's values are all about serving and inclusion, so show that you resonate with these in your conversations. Research their community initiatives and be ready to chat about how you can contribute.
✨Tip Number 2
Practice your customer interaction skills! Since you'll be the face of the restaurant, think about scenarios where you can showcase your friendly and helpful nature. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Dress the part! When you go for your interview, wear something smart-casual that reflects the brand's vibe. A neat appearance shows you care about the role and respect the company's image.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and keen on joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Care Assistant - Full Time Vacancy
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature. Remember, as a Customer Care Assistant, you’ll be the face of our restaurant!
Highlight Relevant Experience: Make sure to mention any previous experience you have in customer service or similar roles. We love to see how you've made customers feel valued in the past, so share those stories that showcase your skills in creating a warm atmosphere.
Keep It Clear and Concise: While we want to know all about you, it’s important to keep your application clear and to the point. Use simple language and avoid jargon. This way, we can easily see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like our customer service!
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Brand Values
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Think about how these values resonate with your own experiences and be ready to share examples of how you embody them in your work.
✨Show Off Your People Skills
As a Customer Care Assistant, you'll be the face of the restaurant, so it's crucial to demonstrate your friendly and welcoming nature. Practice scenarios where you might interact with customers, focusing on active listening and positive communication. A genuine smile and a warm approach can go a long way!
✨Prepare for High Energy Questions
Expect questions that assess your ability to thrive in a fast-paced environment. Think of times when you've successfully managed multiple tasks or dealt with challenging situations while maintaining a positive attitude. Highlight your ability to stay energetic and productive under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about team dynamics, how they celebrate successes, or what a typical day looks like for a Customer Care Assistant. It’s a great way to show you’re keen to be part of their community.
