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For Companies At a Glance
- Tasks: Engage with customers and ensure a welcoming atmosphere in the restaurant.
- Company: Join McDonald's, a globally recognised brand committed to community and inclusion.
- Benefits: Enjoy flexible hours, holiday pay, meal allowances, and discounts from top brands.
- Why this job: Be part of a vibrant team that values customer connection and creates memorable experiences.
- Qualifications: A friendly attitude, effective communication skills, and a passion for customer service are essential.
- Other info: Full-time role with flexible hours, perfect for students looking to gain experience.
The predicted salary is between 22700 - 25000 £ per year.
McDonald's is one of the most recognized brands in the world, and our core values are Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities accessible to all.
As a Customer Care Assistant, you will be the face of your restaurant. Your responsibilities include:
- Engaging with customers
- Ensuring the smooth operation of customer areas
- Making children feel welcome
- Handing out balloons
- Organizing special events
- Attending to customers' specific needs
- Maintaining high standards of cleanliness in the dining area and toilets
- Creating a warm, welcoming atmosphere
- Establishing and maintaining positive communication with customers
- Keeping the manager informed about customer satisfaction
In our fast-paced, high-energy environment, we seek someone with a genuine smile, the ability to connect with customers, and to make them feel valued. Friendly, welcoming, courteous, and helpful behaviour should come naturally. Effective communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact are essential. You should be able to sustain high energy levels while working efficiently and productively.
The benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and more.
Customer Care Assistant - Full Time Flexible Hours - £12.26 Per Hour - Exmouth employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Assistant - Full Time Flexible Hours - £12.26 Per Hour - Exmouth
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Practice your customer engagement skills. Role-play scenarios where you interact with customers, ensuring you can showcase your friendly and welcoming nature. This will help you feel more confident when discussing your approach to customer care.
✨Tip Number 3
Research common customer service challenges faced in fast-paced environments like McDonald's. Be prepared to discuss how you would handle specific situations, showing your problem-solving skills and ability to maintain high energy levels.
✨Tip Number 4
Network with current or former employees of McDonald's. They can provide valuable insights into the company culture and expectations for a Customer Care Assistant, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Care Assistant - Full Time Flexible Hours - £12.26 Per Hour - Exmouth
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Care Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific examples of how you've demonstrated friendly and helpful behaviour in previous roles, as well as your ability to engage with customers.
Highlight Relevant Experience: In your CV, focus on any previous customer service experience you have. Use bullet points to clearly outline your responsibilities and achievements, especially those that relate to maintaining cleanliness and creating a welcoming atmosphere.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at McDonald's United Kingdom
✨Show Your Smile
As a Customer Care Assistant, your smile is your best asset. Make sure to greet your interviewer with a warm smile and maintain a positive attitude throughout the interview. This will demonstrate your friendly nature and ability to connect with customers.
✨Demonstrate Effective Communication
Practice active listening and ensure you communicate clearly. During the interview, make eye contact and engage in conversation as if you were speaking to a customer. This will showcase your interpersonal skills and ability to create a welcoming atmosphere.
✨Highlight Your Experience with Children
Since part of your role involves making children feel welcome, be prepared to share any relevant experiences you have had in similar situations. Discuss how you’ve engaged with children in the past and how you can bring that energy to the restaurant.
✨Emphasise Teamwork and Community Spirit
McDonald's values community and teamwork, so be ready to discuss how you work well in a team environment. Share examples of how you've contributed to a positive team dynamic and how you can help foster a sense of community within the restaurant.
