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- Tasks: Engage with customers and create a welcoming atmosphere in the restaurant.
- Company: Join McDonald's, a globally recognised brand committed to community and inclusion.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more perks.
- Why this job: Be the face of McDonald's and make customers feel valued in a fun, fast-paced environment.
- Qualifications: Must be 18+ with strong communication skills and a friendly attitude.
- Other info: Perfect for high school and college students looking for flexible work opportunities.
McDonald’s is a globally recognized brand, built on core values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring opportunities are accessible to all.
Minimum Requirements: Candidates must be 18 years or older due to shift start and finish times and working time regulations.
Role Overview: As a Customer Care Assistant, you will be the face of your restaurant. Your responsibilities include engaging with customers, ensuring the smooth operation of the customer areas, and creating a welcoming environment. Activities involve greeting children, distributing balloons, organizing special events, attending to customers' specific needs, maintaining cleanliness standards in the dining area and toilets, and fostering a warm atmosphere.
Key Skills: Establishing and maintaining positive communication with customers, working effectively in a high-energy, fast-paced environment, and connecting with customers to make them feel valued. Natural friendliness, courtesy, helpfulness, and strong communication skills such as attentive listening, face-to-face interaction, and maintaining eye contact are essential. The ability to sustain high energy levels while working efficiently is also important.
Benefits: Our benefits package includes holiday pay, service awards, meal allowances, employee discounts from top high street and online brands, and much more.
Customer Care (18+) - Shore Road employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care (18+) - Shore Road
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, whether in person or online, demonstrate how you embody these values, as they are central to the company's culture.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a friendly manner. Focus on active listening and maintaining eye contact, as these are crucial for making customers feel valued and appreciated.
✨Tip Number 3
Get a feel for the fast-paced environment by visiting a local McDonald's. Observe how staff interact with customers and manage their tasks. This will give you insights into the role and help you discuss relevant experiences during interviews.
✨Tip Number 4
Show your enthusiasm for the role by preparing a few examples of how you've provided excellent customer service in the past. Highlight any experiences where you created a welcoming atmosphere or resolved customer issues effectively.
We think you need these skills to ace Customer Care (18+) - Shore Road
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and key skills required for the Customer Care Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for the role and the values of McDonald's. Emphasise your natural friendliness, communication skills, and ability to work in a fast-paced environment.
Highlight Relevant Experience: Include any previous customer service experience or roles where you demonstrated strong communication and interpersonal skills. Use specific examples to illustrate how you've made customers feel valued in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at McDonald's United Kingdom
✨Show Your Friendly Side
As a Customer Care Assistant, your natural friendliness is key. During the interview, demonstrate your ability to engage positively with others. Smile, maintain eye contact, and be warm in your responses to show that you can create a welcoming atmosphere.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. Be prepared to discuss examples of how you've successfully interacted with customers in the past. Use specific instances where your attentive listening and helpfulness made a difference.
✨Demonstrate Your Energy and Enthusiasm
Working in a fast-paced environment requires high energy levels. Convey your enthusiasm for the role by sharing experiences where you've thrived under pressure. Show that you can keep up the pace while maintaining a positive attitude.
✨Understand the Brand Values
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Be ready to discuss how these values resonate with you and how you can embody them in your role as a Customer Care Assistant.
