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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and valued.
- Company: Join one of the world's most recognised brands with strong core values.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more!
- Why this job: Make a real impact by creating a warm atmosphere for customers.
- Qualifications: Must be friendly, communicative, and able to work well in a team.
- Other info: Fast-paced environment with opportunities for growth and recognition.
The predicted salary is between 28800 - 43200 £ per year.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include:
- Making children feel welcome
- Handing out balloons
- Organising special events
- Looking after customers' specific needs
- Keeping high standards of cleanliness in the dining area and toilets
- Helping to create a warm and welcoming atmosphere
It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes:
- Holiday pay
- Service Awards
- Meal allowance
- Employee discounts from top high street and online brands
- Much more...
Customer Care - Macon Way Full Time in Crewe employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Macon Way Full Time in Crewe
✨Tip Number 1
Get to know the company culture! McDonald's values are all about community and inclusion, so show us you understand that. When you chat with us, mention how you can contribute to a friendly and welcoming atmosphere.
✨Tip Number 2
Practice your communication skills! As a Customer Care Assistant, you'll need to connect with customers effortlessly. Try role-playing scenarios with friends or family to boost your confidence in handling different customer interactions.
✨Tip Number 3
Show off your energy! We love candidates who can keep up with our fast-paced environment. During interviews, share examples of how you've maintained high energy levels in previous roles or activities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team and ready to embrace our core values.
We think you need these skills to ace Customer Care - Macon Way Full Time in Crewe
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature. Remember, we’re looking for someone who can connect with customers, so a bit of warmth in your words goes a long way.
Highlight Relevant Experience: Make sure to mention any previous experience you have in customer service or similar roles. We love to see how you've made customers feel valued in the past. If you've organised events or handled specific customer needs, shout about it!
Keep It Clean and Clear: Your application should be as tidy as our dining area! Use clear language and check for any spelling or grammar mistakes. A well-presented application shows us that you care about the details, just like we do in our restaurants.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Core Values
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Think about how you can demonstrate these values in your previous experiences and be ready to share specific examples that highlight your alignment with them.
✨Showcase Your Customer Care Skills
As a Customer Care Assistant, your ability to connect with customers is key. Prepare to discuss situations where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Practice Effective Communication
Since effective communication is crucial for this role, practice your listening and speaking skills before the interview. Engage in mock interviews with friends or family, focusing on maintaining eye contact and using a friendly tone. This will help you feel more confident and natural during the actual interview.
✨Emphasise Teamwork and Energy
McDonald's thrives on teamwork and a high-energy environment. Be prepared to discuss your experience working in teams and how you contribute to a positive atmosphere. Highlight any instances where your energy and enthusiasm helped boost team morale or customer satisfaction.
