People Experience Lead in Christchurch

Mc Donald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family.

We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

People Experience Lead

The People Experience Lead plays a key role in supporting the delivery of effective people practices within a fast-paced, customer-focused restaurant environment.

Working closely with the Business Manager and People Manager, this role is responsible for supporting the recruitment, onboarding, engagement, and development of employees while promoting a positive, inclusive, and high-performing workplace culture.

As part of the restaurant management team, the People Experience Lead helps oversee people operations for a workforce of 100+ employees within a multi-million-pound business.

The role involves maintaining accurate people records, monitoring key HR metrics, supporting employee relations, and ensuring company policies and procedures are consistently applied.

Key Responsibilities

• Support the recruitment, hiring, onboarding, and induction of new employees.
• Assist in implementing people strategies that drive employee engagement, retention, and development.
• Monitor, analyse, and report on key people metrics, providing insights to support operational and business objectives.
• Maintain accurate employee records and complete HR administration, including documentation, filing, note-taking, and data management.
• Provide guidance and first-line support to employees on HR policies, procedures, and internal systems.
• Coordinate meetings, prepare reports, and present updates to management where required.
• Support employee recognition initiatives and internal communications, including social media updates.
• Ensure people systems and HR processes are maintained effectively and in compliance with company standards.
• Demonstrate strong leadership by promoting an inclusive, respectful, and collaborative working environment.
• Build positive relationships with employees and managers, using initiative, professionalism, and problem-solving skills to resolve day-to-day issues.
• Work flexibly across a variety of shifts, including evenings, weekends, and bank holidays, to support operational requirements.

Skills and Experience

• Previous experience in a leadership or supervisory role within retail, hospitality, customer service, or a similar fast-paced environment.
• Strong organisational and administrative skills with excellent attention to detail.
• Confident using Microsoft Office and other computer-based systems.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
• Experience supporting recruitment, onboarding, employee engagement, or HR administration is desirable.
• Ability to prioritise workload, use initiative, and maintain confidentiality when handling sensitive information.

This role offers the opportunity to contribute to the success of a high-performing team by creating a positive employee experience, supporting business objectives and helping to develop a motivated and engaged workforce.

Following six months of service, you'll have the opportunity to further your career by enrolling in a fully supported Level 3 HR Apprenticeship, allowing you to develop valuable HR knowledge, gain nationally recognised qualifications, and build the skills needed for future career progression.

Benefits package includes: Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more...

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