Come join the McDonald's Experience
What We Stand For
At McDonald's, our employees are at the heart of everything we do. McDonald's is built on five core values: Serve, Inclusion, Integrity, Community, and Family. These values guide how we work together, how we treat our customers, and how we support each other. We're committed to creating a safe, respectful, and inclusive workplace where opportunity is open to all.
What does a day as a Customer Care look like?
As Customer Care, you will be the face of our restaurant and play a vital role in delivering a great customer experience. Whether you're maintaining cleanliness, welcoming a customer with a smile or supporting a query, you'll make sure every visit is a positive one. Your responsibilities will include:
- Delivering high standards of hospitality and cleanliness
- Providing a personal touch to customers visits to make them memorable
- Navigate and manage customer areas seeking engagement opportunities and actively troubleshooting issues
- Strive to go that extra mile to make people feel welcomed
- Creating a warm and welcoming atmosphere, supporting special restaurant events
- Completing tasks in line with training and company guidelines
- Following all workplace safety, hygiene and operational procedures
- Treating customers and colleagues with courtesy and respect
- Working as a supportive team member and contributing to a positive environment
This is a customer facing role that requires enthusiasm, reliability, and a clear commitment to creating a welcoming and inclusive environment.
We're looking for individuals who are:
- Naturally friendly, welcoming, and helpful, with a genuine desire to make others feel valued
- Have strong communication & hospitality skills with a genuine smile
- Able to thrive in a dynamic environment and consistently bring a positive, engaged approach to work
- Eager to learn and follow guidance
- Positive attitude and comfortable engaging with customers
- A team-focused mindset and willingness to learn
No experience is necessary as full training will be given!
What's in it for you?
We offer a rewards and benefits package designed to support you both at work and beyond, including:
- Skills for life - Learn transferrable skills that will help you grow, whether you're full or part time.
- Employee Assistance Programme - Access counselling, mental health support, and helpful resources whenever you need them.
- Exclusive discounts - Save on shopping, travel, gym memberships, and more.
- Premium pay for some overnight hours - Extra reward for some of those late-night hours.
- Recognition and rewards - From Employee of the Month to long-service awards, we celebrate your contributions.
- Free meals on your break - Choose a meal from our restaurant menu while you recharge. (Can differ depending on location)
- Career development - Opportunities for career growth through, training, clear progression pathways and apprenticeships to help you build your future.
- And many other great benefits specific to your restaurant.
Additional role information:
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Customer Care in Burnley employer: McDonald's United Kingdom
At McDonald's Hazel Grove, we pride ourselves on being an excellent employer by fostering a vibrant and inclusive work culture that aligns with our core values of Serve, Inclusion, Integrity, Community, and Family. Our team members enjoy a range of benefits including holiday pay, service awards, and employee discounts, all while working in a dynamic environment that encourages personal growth and teamwork. Join us to be part of a globally recognised brand where your contributions are valued and opportunities for advancement are abundant.
