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- Tasks: Lead and coach a dynamic team while ensuring top-notch customer service.
- Company: Join the iconic McDonald's brand with a commitment to values like inclusion and community.
- Benefits: Enjoy competitive pay, holiday perks, employee discounts, and a pension scheme.
- Why this job: Kickstart your career with hands-on training and real impact in a fast-paced environment.
- Qualifications: Experience in managing teams in retail or hospitality is a plus.
- Other info: Structured development programme with opportunities for further qualifications and career growth.
The predicted salary is between 12 - 16 £ per hour.
To meet the criteria for this role, you will be required to be available to work within weekdays and weekends, working shifts across evenings, late nights and overnights. Please only apply if you are able to meet these requirements.
McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
On the Shift Leader Development programme you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.
You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.
This position is open to people who have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working shift patterns including working weekends and bank holidays.
Position Requirements- Display leadership and role model customer focused behaviours to delight our customers.
- Delivery of personalised service and connect with our customers.
- Lead by example.
- Adapt to customer needs through your team.
- Answer customer queries, keeping up to date with knowledge on our food and promotions.
- Use of initiative, confidence and problem solving when interacting with colleagues and customers.
- Treat all colleagues and customers with courtesy and respect.
This is a training position designed to develop you into a Shift Manager through a structured six-month development programme. You will receive hands-on training alongside experienced managers, supported by in-store learning, external training days, formal courses, and regular check-ins with the senior management team.
At McDonald’s, we take pride in investing in our people. As an employee, you will also have the opportunity to further develop your skills through our apprenticeship programmes, including the Level 3 Hospitality Supervisor Apprenticeship and the Level 4 Hospitality Manager Apprenticeship.
The starting hourly rateOnce fully trained and qualified your hourly rate of pay will increase to £14. Hours worked between 12am-6am receive an additional £2 per hour.
Position AttributesYou will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.
Benefits package includes- Holiday pay
- Service Awards
- Enrolment in Pension scheme
- Meal allowance
- Employee discounts from top high street and online brands and much more...
Shift Manager Development Programme Position - Sutterton in Boston employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager Development Programme Position - Sutterton in Boston
✨Tip Number 1
Get to know the company culture! McDonald's values are all about serving, inclusion, and community. When you’re chatting with interviewers, drop in examples of how you embody these values in your past roles.
✨Tip Number 2
Be ready to showcase your leadership skills! Think of times when you've led a team or solved problems on the fly. This role is all about managing a big team, so show us you can handle it!
✨Tip Number 3
Flexibility is key! Since this position involves working various shifts, be upfront about your availability. Highlight your willingness to adapt to different schedules during your discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Shift Manager Development Programme Position - Sutterton in Boston
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight any experience you have in managing or leading teams. We want to see how you've inspired others and delivered great customer service in your previous roles.
Be Clear About Your Availability: Since this role requires flexibility with shifts, be upfront about your availability. Let us know if you can work evenings, weekends, and bank holidays – it’ll help us see you as a great fit for the team!
Connect with Our Values: Familiarise yourself with our core values: Serve, Inclusion, Integrity, Community, and Family. We love seeing candidates who resonate with these values in their applications, so don’t hesitate to mention them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at McDonald's United Kingdom
✨Know Your Availability
Make sure you’re clear about your availability for shifts, including weekends and late nights. Be ready to discuss how you can adapt to the varied hours required for the role, as this is crucial for a Shift Manager position.
✨Emphasise Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight your ability to motivate and coach others, as well as how you’ve handled operational challenges. This will show that you embody the leadership qualities McDonald's values.
✨Showcase Customer Focus
Be ready to talk about your experience in delivering excellent customer service. Share specific instances where you went above and beyond to meet customer needs, as this aligns with the core values of serving and inclusion.
✨Research the Brand
Familiarise yourself with McDonald's core values and recent initiatives. Being knowledgeable about the brand will not only impress your interviewers but also help you connect your personal values with those of the company.
