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- Tasks: Lead and coach a dynamic team while ensuring top-notch customer service.
- Company: Join the iconic McDonald's brand with a commitment to values like inclusion and community.
- Benefits: Enjoy competitive pay, holiday perks, employee discounts, and career development opportunities.
- Why this job: Kickstart your management career with hands-on training and real impact in a bustling environment.
- Qualifications: Experience in managing teams in retail or hospitality is a plus.
- Other info: Flexible shifts available, including evenings and weekends, with excellent growth potential.
The predicted salary is between 12 - 16 £ per hour.
To meet the criteria for this role, you will be required to be available to work within weekdays and weekends, working shifts across evenings, late nights and overnights. Please only apply if you are able to meet these requirements.
McDonald's are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
On the Shift Leader Development programme you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager, you will be monitoring operations, reallocating resources and solving operational problems.
You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.
This position is open to people who have experience of managing and leading teams within the retail, hospitality, business or a customer-focused environment. Additionally, this role is restaurant-based and involves working able shift patterns including working weekends and bank holidays.
Position Requirements- Display leadership and role model customer-focused behaviours to delight our customers.
- Delivery of personalised service and connect with our customers.
- Lead by example.
- Adapt to customer needs through your team.
- Answer customer queries, keeping up to date with knowledge on our food and promotions.
- Use of initiative, confidence and problem-solving when interacting with colleagues and customers.
- Treat all colleagues and customers with courtesy and respect.
This is a training position designed to develop you into a Shift Manager through a structured six-month development programme. You will receive hands-on training alongside experienced managers, supported by in-store learning, external training days, formal courses, and regular check-ins with the senior management team.
At McDonald’s, we take pride in investing in our people. As an employee, you will also have the opportunity to further develop your skills through our apprenticeship programmes, including the Level 3 Hospitality Supervisor Apprenticeship and the Level 4 Hospitality Manager Apprenticeship.
The starting hourly rateOnce fully trained and qualified your hourly rate of pay will increase to £14. Hours worked between 12am-6am receive an additional £2 per hour.
Position AttributesYou will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.
Benefits package includes- Holiday pay
- Service Awards
- Enrolment in Pension scheme
- Meal allowance
- Employee discounts from top high street and online brands and much more...
Shift Manager Development Programme Position - Queen Street Boston employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager Development Programme Position - Queen Street Boston
✨Tip Number 1
Get to know the company culture! McDonald's values are all about serving, inclusion, and community. When you’re chatting with the hiring team, show them you resonate with these values and how you can contribute to that positive environment.
✨Tip Number 2
Be ready to showcase your leadership skills! As a Shift Manager, you'll be guiding a big team. Share examples from your past experiences where you've successfully led a team or solved problems on the spot. We want to see that you can handle the heat!
✨Tip Number 3
Flexibility is key! Make sure to highlight your availability for those varied shifts, including weekends and late nights. It shows you're committed and ready to jump in wherever needed, which is super important in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the McDonald's family. Let’s get you started on that Shift Manager Development Programme!
We think you need these skills to ace Shift Manager Development Programme Position - Queen Street Boston
Some tips for your application 🫡
Show Your Availability: Make sure to highlight your flexibility in working weekdays, weekends, and those late-night shifts. We want to see that you’re ready to dive into the hustle and bustle of our restaurant life!
Emphasise Leadership Experience: Since this role is all about managing a team, don’t forget to showcase any previous experience you have in leading or coaching others. We love seeing how you’ve inspired your team to deliver great customer service!
Connect with Our Values: Familiarise yourself with our core values: Serve, Inclusion, Integrity, Community, and Family. We want to know how you embody these values in your work and interactions with customers and colleagues.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Core Values
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Be ready to discuss how you embody these values in your previous roles, especially in customer-focused environments.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific situations where you coached or mentored others, as this role requires strong leadership to manage a large team effectively.
✨Demonstrate Flexibility
Since the position involves working various shifts, be prepared to discuss your availability and willingness to adapt to different schedules. Share any previous experiences where you thrived in a dynamic work environment.
✨Problem-Solving Scenarios
Think of examples where you've solved operational problems or improved processes in a fast-paced setting. Be ready to explain your thought process and how you used initiative to enhance customer service or team performance.
