At a Glance
- Tasks: Create feel-good moments for customers and suggest improvements to enhance their experience.
- Company: Join McDonald's UK, a globally recognised brand with over 50 years of service.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more!
- Other info: Work flexible shifts and be part of a supportive, inclusive team.
- Why this job: Be at the heart of customer satisfaction in a fast-paced, energetic environment.
- Qualifications: Strong communication skills and a passion for delivering exceptional customer service.
The predicted salary is between 24960 - 25000 £ per year.
To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Early Mornings, Afternoons & Evenings .
Mc Donald's UK has been around for over 50 years!
We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family.
We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
The Customer Experience Leader role is driven by a desire to continuously improve the customers’ experience, this important role finds you at the heart of our business in our customer dining areas.
Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create ‘feel-good moments’ during their visit.
Never one to accept less than the best, you will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills.
Working as part of a fast-moving, high energy team, you will be instrumental in delivering an exceptional service to all of our customers.
The ability to build rapport with others in a genuine and natural way is key for this role.
You are able to lift the mood of those around you and can inspire others to look for ways to improve their own performance.
You are naturally receptive of the needs of others and are always looking for new ways to exceed expectations and delight customers.
You are always respectful, even when under pressure, and are able to confidently suggest ways to improve.
An expert in customer recovery and delivery of feel-good moments.
The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top highstreet and online brands and much more....
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Customer Experience Leader - England and Wales in Billingham employer: McDonald's United Kingdom
At McDonald's United Kingdom, we pride ourselves on being an excellent employer, especially in our Andover location. With flexible hours, a supportive work culture, and a comprehensive benefits package that includes fortnightly pay, discounts, and free meals during shifts, we are dedicated to fostering employee growth and creating a welcoming environment for both staff and customers.
