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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and valued.
- Company: Join one of the world's most recognised brands with strong core values.
- Benefits: Enjoy holiday pay, meal allowances, and discounts from top brands.
- Why this job: Make a real impact on customer experiences in a fun, fast-paced environment.
- Qualifications: Must be friendly, communicative, and able to work well in a team.
- Other info: Flexible shifts available, perfect for students looking for part-time work.
The predicted salary is between 13 - 16 £ per hour.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.
Bexleyheath McDonald\'s - Customer Experience Leader- Flexible Shifts employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bexleyheath McDonald\'s - Customer Experience Leader- Flexible Shifts
✨Tip Number 1
Get to know the McDonald's brand inside out! Familiarise yourself with their core values like Serve, Inclusion, and Community. When you walk into that interview, show them you embody these values and can bring them to life in your role.
✨Tip Number 2
Practice your customer interaction skills! Role-play with a friend or family member to nail down how you'd handle different customer scenarios. Remember, it's all about making customers feel valued and creating that warm atmosphere.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and approachable. A friendly smile goes a long way, so don’t forget to bring yours along!
✨Tip Number 4
Apply through our website for a smoother process! It shows you're serious about the role and gives you a chance to showcase your enthusiasm right from the start. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Bexleyheath McDonald\'s - Customer Experience Leader- Flexible Shifts
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature. Remember, we’re looking for someone who can connect with customers, so a bit of warmth in your writing goes a long way.
Highlight Relevant Experience: Make sure to mention any previous experience that relates to customer service or working in a team. Whether it’s a part-time job, volunteering, or even school projects, we want to know how you've made people feel valued in the past. It helps us see how you fit into our fast-paced environment!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role. This shows us you can communicate effectively, which is key in our customer-focused environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values, which can help you tailor your application even more.
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Core Values
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Think about how you can demonstrate these values through your past experiences and be ready to share specific examples that highlight your commitment to them.
✨Showcase Your Customer Service Skills
As a Customer Experience Leader, you'll need to connect with customers and make them feel valued. Prepare to discuss situations where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Emphasise Teamwork
McDonald's thrives on teamwork, so be prepared to talk about your experience working in a team environment. Share examples of how you've collaborated with others to achieve a common goal, and highlight your ability to maintain a positive atmosphere even during busy times.
✨Practice Effective Communication
Effective communication is key in this role. During the interview, focus on maintaining eye contact, using clear and friendly language, and actively listening to the interviewer. Practising with a friend or family member can help you feel more confident and articulate your thoughts clearly.
