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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and cared for.
- Company: Join the iconic McDonald's brand known for its commitment to community and inclusion.
- Benefits: Enjoy holiday pay, meal allowances, and discounts from top brands.
- Why this job: Work in a fast-paced environment where your smile makes a difference every day.
- Qualifications: Must be 18+, with great communication skills and a positive attitude.
- Other info: Flexible shifts available across weekdays and weekends, perfect for students.
The predicted salary is between 11 - 16 £ per hour.
To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Early Mornings, Afternoons & Evenings. Please only apply if you are able to meet these requirements.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Candidates MUST be over the age of 18 years old due to working time regulations. This job is specifically for evening and night work. Westwood McDonald's operates 24 hours at weekends.
McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include:
- Making children feel welcome
- Handing out balloons
- Organising special events
- Looking after customers' specific needs
- Keeping high standards of cleanliness in the dining area and toilets
- Helping to create a warm and welcoming atmosphere
It’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team.
Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more.
18+ Customer Care - Westwood McDonald\'s in Belfast employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 18+ Customer Care - Westwood McDonald\'s in Belfast
✨Tip Number 1
Get to know the McDonald's brand and its core values. When you walk into that interview, show us how you embody those values like Serve, Inclusion, and Community. It’ll help you stand out as someone who truly gets what we’re all about!
✨Tip Number 2
Practice your communication skills! We want to see you shine in face-to-face interactions. Try role-playing with a friend or family member to get comfortable with making eye contact and engaging in friendly conversation.
✨Tip Number 3
Be ready to showcase your energy and enthusiasm during the interview. We’re looking for someone who can keep up with our fast-paced environment, so don’t hold back on showing us your genuine smile and positive attitude!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team at Westwood McDonald's. Don’t miss out on this opportunity!
We think you need these skills to ace 18+ Customer Care - Westwood McDonald\'s in Belfast
Some tips for your application 🫡
Show Your Availability: Make sure to highlight your availability in your application. Since this role requires working shifts across weekdays and weekends, we want to see that you can commit to those hours. Be clear about when you can work!
Emphasise Your Customer Care Skills: As a Customer Care Assistant, you'll be the face of our restaurant. Use your application to showcase any previous experience in customer service or roles where you've had to interact with people. We love a genuine smile and a friendly attitude!
Keep It Clean and Professional: Your application should reflect the high standards we uphold at McDonald's. Make sure it's well-organised, free of typos, and easy to read. A tidy application shows us you care about the details, just like we do in our dining areas.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Brand
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Understanding these values will help you align your answers with what the company stands for, showing that you're a great fit for their culture.
✨Show Your Customer Care Skills
As a Customer Care Assistant, you'll be the face of the restaurant. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to create a welcoming atmosphere and how you handle specific customer needs.
✨Demonstrate Team Spirit
McDonald's thrives on teamwork, so be ready to discuss how you work well with others. Think of instances where you've collaborated effectively in a team setting, and be sure to express your enthusiasm for contributing to a positive work environment.
✨Practice Effective Communication
Since effective communication is key in this role, practice your listening and speaking skills before the interview. Engage in mock interviews with friends or family, focusing on maintaining eye contact and being clear and concise in your responses.
