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- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and cared for.
- Company: Join a globally recognised brand with over 50 years of commitment to community and values.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more!
- Why this job: Make a real difference in customer experiences while working in a fun, energetic environment.
- Qualifications: Must be friendly, communicative, and able to work well in a team.
- Other info: Great opportunity for personal growth and to build valuable skills.
The predicted salary is between 10 - 13 £ per hour.
McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include:
- Making children feel welcome
- Handing out balloons
- Organising special events
- Looking after customers' specific needs
- Keeping high standards of cleanliness in the dining area and toilets
- Helping to create a warm and welcoming atmosphere
It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes:
- Holiday pay
- Service Awards
- Meal allowance
- Employee discounts from top high street and online brands
- And much more
Customer Care / Dining Area - Leisure Park in Basingstoke employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care / Dining Area - Leisure Park in Basingstoke
✨Tip Number 1
Get to know the company culture! McDonald's is all about values like Serve, Inclusion, and Community. When you walk in for your interview, show that you understand and embody these values. It’ll make you stand out as someone who truly fits in.
✨Tip Number 2
Practice your customer interaction skills! Since you'll be the face of the restaurant, think about how you can create a warm atmosphere. Role-play with friends or family to get comfortable with making small talk and keeping the energy high.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've gone above and beyond for customers or worked well in a team. This will show that you have the right attitude and skills for the fast-paced environment at McDonald's.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Customer Care / Dining Area - Leisure Park in Basingstoke
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming nature. Remember, we’re looking for someone who can connect with customers, so a bit of warmth in your words goes a long way.
Highlight Relevant Experience: Make sure to mention any previous experience you have in customer service or similar roles. We love to see how you've made customers feel valued in the past. If you've organised events or worked in a fast-paced environment, shout about it!
Keep It Clear and Concise: While we want to know all about you, it's important to keep your application clear and to the point. Use simple language and avoid jargon. This helps us understand your skills and experiences without getting lost in the details.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values right there, which can help you tailor your application even better.
How to prepare for a job interview at McDonald's United Kingdom
✨Know the Brand
Before your interview, take some time to familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Understanding these values will help you align your answers with what the company stands for, showing that you're a great fit for their culture.
✨Showcase Your People Skills
As a Customer Care Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you've demonstrated friendly, welcoming behaviour or resolved customer issues. This will highlight your interpersonal skills and show that you can create a warm atmosphere.
✨Practice Active Listening
Effective communication is crucial in this role. During the interview, practice active listening by nodding and responding appropriately to the interviewer’s questions. This not only shows that you’re engaged but also reflects the attentive listening skills that are essential for the job.
✨Bring Your Energy
McDonald's operates in a fast-paced environment, so it's important to convey your high energy levels during the interview. Be enthusiastic about the role and demonstrate your ability to work efficiently while maintaining a positive attitude. A genuine smile can go a long way!
