Kingshouse Hotel in Glencoe is looking for a Front Office Manager to lead its reception team and oversee the guest experience at this well known Highland hotel.
This position would suit someone with hotel reception and booking system experience who enjoys leading a team, looking after guests and making sure everything runs smoothly from arrival to departure.
The Role
- Manage the day to day running of the hotel's reception team.
- Lead, coach and motivate reception colleagues.
- Oversee guest arrivals, check ins and departures.
- Maintain high standards of customer service throughout the guest experience.
- Ensure reception staff have the confidence and skills to assist guests effectively.
- Respond to guest enquiries, feedback and complaints.
- Resolve problems promptly and professionally.
- Lead by example and support colleagues during busy periods.
- Encourage teamwork and a positive working environment.
- Help create a welcoming experience for guests staying at the hotel and bunkhouse.
What We Are Looking For
- Previous experience working with hotel reception and booking systems.
- Strong leadership skills and the ability to motivate a team.
- Excellent communication and customer service skills.
- A friendly and approachable manner.
- Ability to listen to guest feedback and respond constructively.
- Confidence handling customer concerns and finding practical solutions.
- A positive approach to teamwork and supporting colleagues.
- Willingness to introduce new ideas and improve services.
- Flexibility when dealing with changing operational requirements.
- Applicants must already have the right to work in the UK.
- Previous management experience is not specifically required, making this a potential progression opportunity for someone with relevant reception experience.
What Is On Offer
- Salary of up to £36,400 per annum, depending on experience.
- Share of tips, estimated at £4,000 per annum.
- Permanent, full time employment.
- Affordable live in accommodation with bills included may be available, subject to availability and agreed rates.
- Free leisure membership for employees and a partner.
- 30% retail discount.
- 50% discount on food and drinks.
- Reduced rates on hotel activities.
- Discounted stays across the Crieff Hydro Family of Hotels from £30 per night.
- Employee referral bonuses of £250 to £500.
- £5 reward for positive guest mentions in reviews.
- Career development opportunities across seven hotels.
- Confidential Employee Assistance Programme available 24 hours a day.
- Regular team events and an annual staff party.
- Supportive working environment within a family owned hotel group.
#J-18808-Ljbffr
Front Office Manager Kingshouse Hotel, Crieff Hydro Family of Hotels employer: McDonald's Inverness High Street
McDonald’s Inverness High Street offers a dynamic work environment where practical skills are valued and teamwork is essential. Employees enjoy flexible hours, opportunities for personal growth, and the satisfaction of contributing to a well-maintained and welcoming restaurant. With a focus on high standards and reliability, this role provides a rewarding experience in a supportive team culture.
Contact Details:
McDonald's Inverness High Street Recruitment Team
