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- Tasks: Lead and coach a team while ensuring top-notch customer service and operational standards.
- Company: Join McDonald's, a global leader in the restaurant industry with a focus on quality and customer satisfaction.
- Benefits: Enjoy flexible shifts, competitive pay, employee discounts, and a comprehensive benefits package.
- Why this job: Be part of a dynamic team that drives sales and delivers exceptional experiences in a fast-paced environment.
- Qualifications: Experience in managing teams in retail, hospitality, or customer-focused settings is essential.
- Other info: Flexible hours include weekends and holidays; pay increases to £13.00 after training.
The predicted salary is between 24000 - 36000 £ per year.
As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.
You will be working within a £multi-million restaurant and managing a sizeable team of employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.
This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.
Position Requirements:
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Display Leadership and role model customer focused behaviours to delight our customers
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Delivery of personalised service and connect with our customers
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Lead by example
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Adapt to customer needs through your team
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Answer customer queries, keeping up to date with knowledge on our food and promotions
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Use of initiative, confidence and problem solving when interacting with colleagues and customers
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Treat all colleagues and customers with courtesy and respect., You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business. Once all training is completed rate of pay will increase to £13.00
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Company pension
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Employee discount
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Pay rise, Benefits package includes: Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more…, You must create an Indeed account before continuing to the company website to apply
McDonald’s Limited
Hamilton ML3 6JW
Part-time, Full-time
Trainee Shift Manager - Full & Part time employer: McDonald’s Corporation
Contact Detail:
McDonald’s Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Shift Manager - Full & Part time
✨Tip Number 1
Familiarize yourself with the specific challenges and operations of a busy restaurant environment. Understanding how to manage a team effectively during peak hours will set you apart as a candidate.
✨Tip Number 2
Highlight any previous experience in customer service or team leadership roles. Be ready to share examples of how you've successfully resolved conflicts or improved team performance in fast-paced settings.
✨Tip Number 3
Demonstrate your adaptability by discussing your experience with flexible working hours. Mention any instances where you've successfully managed changing schedules or worked during weekends and holidays.
✨Tip Number 4
Show your enthusiasm for the role by researching McDonald's values and customer service standards. Being able to articulate how you align with their mission will make a strong impression.
We think you need these skills to ace Trainee Shift Manager - Full & Part time
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Trainee Shift Manager position. Understand the key responsibilities and required skills, such as leadership, customer service, and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in managing and leading teams, particularly in retail or hospitality environments. Emphasize any achievements that demonstrate your ability to drive sales and enhance customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully led teams or improved customer service in previous positions.
Follow Application Instructions: Ensure you create an Indeed account as instructed and follow the application process on the company website. Double-check that all required documents are uploaded and that your application is complete before submitting.
How to prepare for a job interview at McDonald’s Corporation
✨Show Your Leadership Skills
As a Trainee Shift Manager, demonstrating your leadership abilities is crucial. Share examples from your past experiences where you successfully led a team or resolved conflicts. This will show that you can inspire and guide others.
✨Understand Customer Service Excellence
Since the role emphasizes customer service, be prepared to discuss how you would ensure an outstanding experience for customers. Think of specific strategies you could implement to connect with customers and address their needs.
✨Be Ready for Problem Solving
Operational challenges are part of the job. Prepare to discuss scenarios where you've had to think on your feet and solve problems quickly. Highlight your initiative and confidence in these situations.
✨Familiarize Yourself with Shift Work
Since the position involves changeable shift patterns, express your flexibility and willingness to adapt. Mention any previous experience with shift work and how you managed your time effectively during those periods.
