At a Glance
- Tasks: Lead and support teams in using observability platforms for system reliability.
- Company: Join McDonald's Global Technology Infrastructure & Operations team, driving innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on diversity and community engagement.
- Why this job: Make a real impact on technology that supports millions of customers worldwide.
- Qualifications: Experience in Observability/SRE/DevOps; internships welcome!
The predicted salary is between 36000 - 60000 £ per year.
As a Supervisor Service Management Observability within the GTIO Service Management Office, you will play a critical role in supporting many individuals within global & market accessing and using the observability platforms which support the availability, reliability and scalability of our customer and store systems. Success in this role will require excellent critical and customer‑obsessed thinking, the ability to influence and deliver through others, a curious mindset and an appetite for innovation together with the ability to engage, mobilise and excite our people and partners around business change.
To achieve this, you will work across all departments and be required to act as the go‑to for Business Change, working closely with the leadership team and subject matter experts to understand and empathise with what people need for success.
What team will I be part of? Global Technology Infrastructure & Operations team (GTIO) where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide best‑in‑class foundational technology products and services including Global Networking, Cloud, End User Computing and IT Service Management. It's our goal to always provide an engaging, relevant and simple experience for our customers.
What will my accountabilities be?
- Dashboards & Reporting (Grafana / New Relic) – Build and maintain product and service dashboards (incl. user‑journey and SPOG views). Own KPI / monthly reports and recorded / saved queries; improve panel performance and hygiene. Partner with stakeholders to define meaningful metrics and present results clearly.
- Data Source & Log Integration (Loki / EC2 / Cloud) – Configure and maintain data sources (Loki, EC2 / Cloud, Prometheus / others). Implement and maintain visualizations from all types of data streams. Troubleshoot ingestion, labeling and parsing to keep signals clean and actionable.
- APM / Infra Admin (New Relic) – Support account & user management, agent installations, alert setup / disable and workflow automations. Monitor usage and cost reports; recommend optimizations.
- Pipelines & Data Hygiene (Cribl) – Assist with pipeline scripting for routing, enrichment, filtering and data movement. Help maintain data streams and document patterns for reuse.
- Incident & Request Flow (ServiceNow) – Triage and update tickets related to observability tools and requests. Contribute to runbooks and ensure incident / alert mappings stay current.
- Enablement & Best Practices – Ramp up new teams on the platform; publish concise best‑practice guides. Standardize folders, tags and ownership; improve signal‑to‑noise.
Skills and Experience required:
- Experience with Observability / SRE / Platform / DevOps (internships welcome).
- Hands‑on with at least two of: Grafana, New Relic, Cribl, Loki / LogQL, ServiceNow.
- Comfortable writing queries (Grafana transformations, LogQL, NRQL basics) and reading JSON / YAML.
- Familiarity with Cloud Computing concepts, basic Linux understanding, Python and Java Scripting (must) Intermediate level.
- Data Engineering, data modeling and transformation are a plus.
- Clear written communication; able to produce short practical docs / runbooks.
Technical Skills with the following:
- Python
- SQL
- Javascript
- Grafana
- New Relic
- Cribl
Nice to have:
- Basics of Kubernetes / Istio signals (logs / metrics / traces).
- Prometheus / PromQL, CloudWatch or other Grafana data sources.
- Experience with workflow automations (Datadog / New Relic / Grafana Alerting) and cost governance.
- Exposure to data pipelines (Cribl) and log enrichment patterns.
What background do I need to have?
You are someone who can think strategically and work across all levels within the organisation acting with integrity and managing upwards accordingly. The skills and behaviours you will demonstrate are:
- A proven track record of managing change effectively across cross‑functional teams, global and segment structures and matrix organisations.
- The ability to influence and engage effectively.
- Strong communications and storytelling experience.
- Work with energy, empathy and passion and can inspire the same in others.
- Able to quickly forge genuine and collaborative relationships with stakeholders.
- Highly collaborative workstyle with the ability to engage and mobilise teams around common goals.
- The ability to spot problems and solve them creatively.
- Curious mind‑set, never settling for the status quo and advocating for continuous improvement.
- You seek and act upon feedback and proactively work on your personal and professional development.
Qualifications:
- Experience working in an Agile team – industry recognised qualifications is a plus (i.e.).
- Proficient with Microsoft Office software, Jira, Confluence tools.
Additional Information:
Additional information can be found on the McDonald's careers portal. At McDonald's we are People from all Walks of Life. People are at the heart of everything we do and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength. We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it whether with McDonald's or elsewhere.
Supervisor, Service Management employer: McDonald's Corporation
At McDonald's, we pride ourselves on being an exceptional employer that values diversity and inclusion, fostering a culture where every individual can thrive. As part of the Global Technology Infrastructure & Operations team, you'll have access to cutting-edge technology and opportunities for professional growth, all while working in a collaborative environment that encourages innovation and continuous improvement. Join us in making a meaningful impact within our communities and enjoy a rewarding career with a company that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor, Service Management
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. The more connections you make, the better your chances of landing that Supervisor role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with tools like Grafana and New Relic. Share specific examples of how you've used them to solve problems or improve processes.
✨Tip Number 3
Be curious and ask questions! During interviews, don’t just wait for them to ask you about your experience. Show your interest by asking about their observability platforms and how they tackle challenges. It’ll show you’re genuinely invested in the role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure we notice your enthusiasm and fit for the team. Plus, it gives you a chance to showcase your understanding of our mission at McDonald's.
We think you need these skills to ace Supervisor, Service Management
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Supervisor, Service Management role. Highlight your experience with observability tools like Grafana and New Relic, and show how your skills align with what we’re looking for.
Showcase Your Communication Skills:Since clear written communication is key for this role, ensure your application is well-structured and free of errors. Use concise language to demonstrate your ability to produce practical documents and runbooks.
Demonstrate Your Curiosity:We love a curious mindset! In your application, share examples of how you've sought feedback and improved processes in previous roles. This shows us you’re not just about maintaining the status quo.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at McDonald's Corporation
✨Know Your Tools Inside Out
Make sure you’re familiar with the observability tools mentioned in the job description, like Grafana and New Relic. Brush up on how to build dashboards and write queries, as you might be asked to demonstrate your knowledge during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially in cross-functional teams. Highlight your ability to think critically and creatively when faced with obstacles, as this is key for a Supervisor in Service Management.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical concepts. The role requires strong communication skills, so be ready to explain complex ideas in a simple way that anyone can understand.
✨Demonstrate Your Curiosity and Passion
Express your eagerness to learn and innovate. Share instances where you’ve sought feedback or pursued personal development, as this aligns with the company’s values of continuous improvement and engagement.
