Software Management Officer

Company Description McDonald’s has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 170,000 people.

Hybrid Working: This role is based in our East Finchley office working 3 days in the office and 2 days remotely.

The Opportunity: The Software Management Officer will oversee the entire lifecycle management of software within our corporate and restaurant environments. This includes developing and implementing patching strategies, ensuring a comprehensive understanding of the software lifecycle, and maintaining all software by applying necessary patches. The role involves documenting and communicating Franchisee investments related to software each year, well in advance of the following year's investment cycles. Additionally, the officer is responsible for the administration and management of system tools.

What will my accountabilities be?

• Lifecycle Planning and Implementation: Accountable for establishing the strategy, plans, and implementation for lifecycle planning and software asset management across the UK&I restaurant and corporate estate.
• Annual Investment Programme for Franchisees: Provide Franchisees with an annual investment Programme encompassing all software components in restaurants, ensuring clear communication and planning for the following year's investment cycles.
• OS and Firmware Patch Deployment: Develop and maintain an ongoing plan for the deployment of operating system (OS) and firmware patches to ensure optimal performance and security of restaurants within the estate.
• Support Cyber Security Team: Support the Cyber Security team by maintaining and executing plans for the smooth deployment of security patches, contributing to the overall security posture of the organization.
• Configuration of Images for New Hardware: Accountable for the configuration of images for new hardware versions, ensuring seamless integration and functionality within the technology landscape.
• Patch and Upgrade Schedule: Maintain an ongoing schedule for all operating system, applications, security patching, and firmware upgrades across the McDonald’s UK&I estate, ensuring alignment with business goals.
• Vendor Management Collaboration: Work collaboratively with senior management and vendor management functions to review technology resources (software), expenses, and software license agreements, ensuring efficient resource utilization.
• Software System Requirements: Establish and maintain procedures for determining software system requirements, contributing to the effective planning and acquisition of software assets.
• Procurement and Legal Support: Assist procurement, financial, and legal departments in analyzing budgets, proposals, and vendor contracts for the acquisition, monitoring, and compliance of software assets.
• Tracking System Maintenance: Oversee the development and maintenance of a tracking system for all software assets, ensuring an accurate inventory and accounting of all assets and their components.
• Linkage with Budgeting and Procurement: Establish a linkage with budgeting and procurement processes to track asset acquisition, utilization, and retirement, providing insights into the financial aspects of software asset management.
• Global Alignment: Work closely with colleagues in GTIO and GTRM to understand and plan for emerging technologies and implement them within the organization to agreed milestones.

What Team will I be a part? You will work as part of the Deployment & Testing team which forms part of the wider Technology team for the UK&I and Global business. We are a high energy team, looking for an individual who can add their talent and personality to make us even better.

Who are my customers? Customers of this role will include: Our Franchisees, Change Management, Global VMO, Cybersecurity and Data, Global Technology colleagues in other McDonald’s markets, Global and Segment product functions, and our supplier partners.

What background do I need to have? An individual who understands the importance of building relationships across the business, with excellent communication, curiosity and influencing skills will do well in this role. An attention to detail, an analytical approach and the ability to quickly identify the root cause of issues will be critical to success in the role. An individual fulfilling this role will be passionate about and demonstrate success in:

• Strong planning and organisational skills.
• Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services.
• Demonstrated competency of Information Technology contract administration, purchasing, or procurement.
• Expertise with Software Asset Management and licensing models.
• Familiarity with asset management software (CMDB) and/or inventory tracking systems.
• An understanding of software licensing models and frameworks.
• Excellent communication skills, both written and verbal.
• Ability to present complex or highly technical issues in simple and easy-to-understand formats.

Desirable requirements:

• ServiceNow System Administrator Certified
• Experience/Knowledge of Snow License Manager
• CSAM or other software asset management related certification
• ITIL 3 or 4 Foundation
• Experience in the food and beverage industry or a similar fast-paced environment.

Company Vision and Culture: Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company. McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all. Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

• Serve: We put our customers and our people first
• Inclusion: We open our doors to everyone
• Integrity: We do the right thing
• Community: We are good neighbours
• Family: We get better together

At McDonald’s we are People from all Walks of Life. People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength. We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.