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For Companies At a Glance
- Tasks: Join us to enhance IT operations with AI-driven automation and incident management.
- Company: Be part of McDonald's, a global leader in the restaurant industry, innovating technology for millions.
- Benefits: Enjoy a diverse workplace, inclusive culture, and opportunities for personal growth.
- Why this job: Make an impact by transforming data into insights while working in a fast-paced, collaborative environment.
- Qualifications: Proficiency in AIOps platforms, programming languages, and cloud technologies is essential.
- Other info: We celebrate diversity and are committed to creating an inclusive culture for all.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Company Description
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are leveraging our competitive advantages to strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital, and Drive Thru). McDonald’s will accelerate technology innovation so that over 65 million customers daily experience a fast, easy service, whether at our Drive Thrus, through McDelivery, dine-in, or takeaway.
McDonald’s Global Technology is committed to powering tomorrow’s feel-good moments. We are at the forefront of transformative technology, exploring innovative ways to serve millions and spread happiness, from AI and robotics to emerging tech, digitizing the Golden Arches. Our global scale allows us to reshape all areas of our business, industry, and communities. We face complex tech challenges daily, supported by our diverse and talented teams who thrive where feel-good meets fast-paced.
Learn more about our technology initiatives on the McDonald’s Global Technology Technical Blog.
Job Description
McDonald’s is on an exciting journey to revolutionize our observability and AIOps capabilities. Our mission is to turn data into actionable insights and drive operational excellence. We seek a dedicated team member to bridge our technology stakeholders and the observability and AIOps teams.
This role involves representing the voice of technology in developing processes and governance frameworks to establish our new function. Your expertise in IT operations and observability, along with excellent communication skills, will be vital in designing incident management, monitoring, and automation capabilities. You will ensure processes are aligned across teams, fostering collaboration and cohesion.
Responsibilities
- Automation: Implement AI-driven automation to improve IT operations efficiency.
- Monitoring and Maintenance: Use AIOps tools to monitor systems, detect anomalies, and predict issues.
- Data Pipeline Management: Develop and maintain ETL pipelines within Cribl for data collection and processing.
- Collaboration: Work with development, operations, and observability teams to integrate AI solutions into workflows.
- Incident Management: Employ AIOps for proactive incident detection and resolution.
- Performance Optimization: Continuously improve system performance using AI insights.
Qualifications
Technical Skills Required:
- AIOps Platforms: Familiarity with Moogsoft, BigPanda, or IBM Watson AIOps.
- Programming: Proficiency in Javascript, Python, Java, Bash.
- Cloud Native: Experience with Docker, Kubernetes, AWS, Google Cloud, Terraform.
- Machine Learning: Understanding of ML concepts and frameworks.
- Problem-Solving: Strong analytical skills for complex IT issues.
Additional Information
At McDonald’s, we are people from all walks of life…
People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture where everyone can be their authentic self, helping us serve our customers better. We have a proud heritage of diversity and representation within our communities. The diversity of our people, customers, franchisees, and suppliers strengthens us.
We do not tolerate inequality, injustice, or discrimination of any kind. As a large employer, we actively contribute to our communities, helping develop skills and aspirations to support success, whether at McDonald’s or elsewhere.”
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Senior Technical Analyst employer: McDonald's Corporation
Contact Detail:
McDonald's Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Analyst
✨Tip Number 1
Familiarise yourself with AIOps platforms like Moogsoft and BigPanda. Understanding these tools will not only help you in interviews but also demonstrate your commitment to the role and its requirements.
✨Tip Number 2
Brush up on your programming skills, especially in Javascript, Python, and Java. Being able to discuss your experience with these languages can set you apart from other candidates.
✨Tip Number 3
Showcase your knowledge of cloud-native technologies like Docker and Kubernetes. Highlight any projects where you've used these tools to improve IT operations, as this aligns perfectly with the job's focus.
✨Tip Number 4
Prepare to discuss your problem-solving approach to complex IT issues. Be ready to share specific examples of how you've used data-driven insights to optimise performance in previous roles.
We think you need these skills to ace Senior Technical Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications for the Senior Technical Analyst position. Familiarise yourself with AIOps, automation, and the specific technologies mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your expertise in AIOps platforms, programming languages, and cloud-native technologies, as well as any experience with incident management and performance optimisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and how your background makes you a perfect fit for McDonald's mission. Mention specific examples of how you've successfully implemented AI-driven solutions or improved IT operations in previous roles.
Proofread and Edit: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are clear, concise, and professional, as attention to detail is crucial in this role.
How to prepare for a job interview at McDonald's Corporation
✨Understand the Company’s Vision
Before your interview, make sure you’re familiar with McDonald’s growth strategy, especially the focus on Delivery, Digital, and Drive Thru. This will help you align your answers with their goals and demonstrate your enthusiasm for their mission.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with AIOps platforms like Moogsoft or IBM Watson, as well as your programming skills in languages such as Python or Java. Highlight specific projects where you’ve successfully implemented automation or monitoring solutions.
✨Emphasise Collaboration
Since the role involves working closely with various teams, share examples of how you’ve fostered collaboration in past roles. Discuss how you’ve integrated AI solutions into workflows and improved team cohesion.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about complex IT issues you’ve faced and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical skills and ability to think critically under pressure.
