Tech Hive Development Officer in London

Company Description

About Us McDonald's has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald's is one of the UK's largest private sector employers, employing over 170,000 people.

Hybrid Working This role is based in our East Finchley office working 3 days in the office and 2 days remotely.

Job Description In this exciting opportunity you will be part of the Tech Hive agile scrum team to deliver continuous high-quality outputs of business value. Working within the wider Adoption and Innovation function you will operate with a customer first mindset continuously striving to improve the customer and crew experience by collaborating with the optimisation and adoption teams. The core purpose of the Tech Hive is to identify and generate innovative technical solutions to grow market share, drive commercial value and improve customer experience and as such you will need strong technical skills in this role.

What will my accountabilities be?

• Work as part of the Tech Hive team to foster a high performing culture aligned with the company values.
• Stays close to the business, IT teams and franchisees by building and maintaining strong relationships.
• Works closely with stakeholders to understand, refine, influence and demonstrate ideas or solutions to business problems acting as an advocate for innovation and value.
• Work closely with the Optimisation and Adoption teams to build a close ecosystem driving value and improvements to our customers.
• Drives a customer first approach across the Tech Hive and supports the wider Innovation and Adoption team.
• As a technical SME seek out innovative solutions to local market problems by creating technical outputs demonstrating your broad knowledge of software and hardware capabilities.
• Development, through your SME technical background, of high quality software or hardware outputs which has been rigorously tested and is ready to be released.
• Utilising your technical understanding of 3rd party suppliers and partners capabilities to bring ideas and improvements to new or existing market level technical products.
• Responsible for taking ownership of delivery and meeting the development goal (along with the wider Tech Hive team).
• As a technical SME Identifying existing IT systems and services that can be improved upon through enhancements or additional developments of a technical nature to return increased customer value.
• Responsible for ensuring McDonald's Architectural or Network standards are understood and adhered to any Tech Hive goals.
• Works collaboratively with other Tech Hive Developers to ensure sprint goals are continuously met and positive team culture is maintained, encourages good practice agile development techniques.
• Works closely with other Technology and business colleagues to understand the technology enablers/constraints of new product ideas.
• Supports the wider department maturity for agile understanding and adoption.

What Team will I be a part of? The Tech Hive Team will be part of the Adoption & Innovation Team which is part of the wider Technology and Change Team.

Who are my customers?

• Restaurant Solutions Group
• Operations function
• Franchisees
• All UK & ROI Restaurants and staff
• Business functions across UK&I
• Global and segment technology teams
• Our agencies, partners and suppliers

Qualifications

• Technical experience in developing C#/API/SQL/network or other products.
• Two years' experience in software creation or development cycles.
• Good understanding of software and product development practices and technical skills set to create software artifacts.
• Good knowledge of the technology landscape in the hospitality sector.
• A strong interest in technology innovation and technical products and the ability to distil their business benefits simply to non-technical audiences.
• Experience in working as part of a collaborative team to achieve joint outcomes.
• Experience of working within an outsourced and highly complex technology and business environment.
• Sound knowledge of Agile methodology.
• Strong business acumen.
• Ability to work creatively under pressure of time and scope.
• Able to make and take ownership of decisions at fast pace.
• Skilled at working effectively with cross functional teams in a matrix organisation.
• Excellent written and verbal skills.
• Good at providing feedback in a way that is both positive and meaningful.
• Strong team working and collaboration skills.

Additional Information

Company Vision and Culture Our Global vision is to build a better McDonald's and in the UK and Ireland we are working hard to be the UK & Ireland's best-loved restaurant company. McDonald's is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all. Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

• Serve: We put our customers and our people first.
• Inclusion: We open our doors to everyone.
• Integrity: We do the right thing.
• Community: We are good neighbours.
• Family: We get better together.

People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength. We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere.