Lease and Service Charge Administrator (Support, Asset Management)

About Us

McDonald’s has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonald’s is one of the UK’s largest private sector employers, employing over 170,000 people.

About the Role

McDonald’s operates one of the largest restaurant estates in the UK & Ireland, and our Development (Estates) team ensures our property portfolio runs smoothly and efficiently. We’re looking for a Lease & Service Charge Administrator to support the accurate administration of our commercial leases and occupancy costs. This is a hands‑on role working closely with surveyors, finance teams, landlords and managing agents to keep our lease data, payments and documentation accurate, organised and audit‑ready.

What You’ll Do:

• Support the administration of leases, licences, variations and side letters
• Maintain and update lease data in systems such as TRIRIGA, ensuring accuracy and completeness
• Track critical lease dates including rent payments, service charge cycles and insurance renewals
• Respond to routine lease and occupancy queries from internal teams and external partners
• Ensure all lease documentation is well‑organised and audit‑ready
• Support estate cost management including service charges, rates and insurance validation
• Work with internal stakeholders and franchisees to share key cost and data insights
• Assist Surveyors and Estate Management Assistants with landlord and tenant interactions
• Partner with Finance on vendor set‑up, invoice validation, payment support and reconciliations
• Help resolve discrepancies between lease terms, service charge statements and invoices
• Maintain clean vendor and payment data to support timely processing
• Contribute to reporting and data analysis to support planning and decision‑making

Qualifications

• Experience working within a corporate occupier or multi‑site property portfolio
• Strong understanding of lease agreements and real estate contract administration
• Excellent attention to detail with strong data accuracy and validation skills
• Ability to interpret legal and financial terms within lease documentation
• Confident user of Excel and document management systems
• Familiarity with compliance and audit processes related to lease management
• Experience using lease management systems (e.g. TRIRIGA)
• Understanding of RICS service charge principles

Company Vision and Culture

Our Global vision is to build a better McDonald’s and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company. McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all. Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

• Serve: We put our customers and our people first
• Inclusion: We open our doors to everyone
• Integrity: We do the right thing
• Community: We are good neighbours
• Family: We get better together

At McDonald’s we are People from all Walks of Life… People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength. We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.