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- Tasks: Lead a team to develop Back Office applications and enhance global tech solutions.
- Company: Join McDonald's, a top brand known for innovation and customer focus.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and travel.
- Why this job: Make a real impact on technology that enhances customer experiences worldwide.
- Qualifications: Bachelor's degree required; project management certification preferred.
- Other info: Diversity and inclusion are key values at McDonald's, fostering a supportive culture.
The predicted salary is between 54000 - 84000 ÂŁ per year.
Company Description McDonald’s is focused on accelerating growth through its strategy that prioritises customers and people, leveraging its competitive advantages to strengthen the brand. Recognised on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies. Our growth pillars emphasise the importance of technology as a leading, global omni-channel restaurant brand. Technology enhances the organisation through digital solutions, improving experiences for customers, crew, and employees daily. Global Technology is at the forefront, leading the digitisation of our business. Our Technology team comprises intrapreneurs building industry-defining tech using the latest innovations like AI and edge computing, delivering new opportunities at an incredible scale. This role offers exciting career paths for technologists and the chance to see your work directly impact our restaurants and customers worldwide.
Job Description The Director of Back Office Applications will lead a team supporting the development of Back Office and eProduction capabilities across all McDonald’s segments and markets globally. You will coordinate with segments, corporate, and business stakeholders to ensure alignment of product and deployment roadmaps with business priorities. You will also oversee resources and skills within your team and with suppliers to deliver products and programs supporting McDonald’s Global Technology objectives.
Key Responsibilities include:
- Application and Integration: Ensure architecture compliance, security standards, and modern, scalable integrations. Develop technical roadmaps and collaborate with Product and Design teams to optimise customer experience and usability.
- Strategic Programme Alignment: Provide leadership for global Back Office solutions and ensure they support McDonald’s strategic goals.
- Solution Ecosystem: Lead stakeholder connections, ensuring readiness for global programs like POS and Supply Chain.
- Supplier Performance Monitoring: Monitor and evaluate supplier performance to ensure value and service quality.
- Vendor Management Alignment: Coordinate with the Vendor Management Office to meet service levels and contractual obligations.
- Manage Supplier Performance Issues: Address and remediate poor performance issues with minimal disruption.
- Market and Segment Alignment: Keep leadership informed on product capabilities and deployment targets.
- Enable Technology in Business Units: Align deployment roadmaps with product teams and ensure sufficient capacity.
- Team Development: Lead resource planning, set priorities, and foster team growth to meet goals.
- Performance Metrics: Software quality and reliability, transparent product roadmaps, demand and capacity planning execution, delivery of deployment roadmaps, business value delivery of platforms and solutions, global supplier performance monitoring, availability of a comprehensive back office solutions portfolio for modernisation.
Team and Customer Focus You will be part of the Data and Back Office enablement team, managing solutions used across thousands of restaurants globally. Your customers include internal stakeholders and third-party suppliers, ensuring applications support strategic initiatives worldwide.
Required Background Understanding of Back Office and Production Management software, system architectures, and integrations, including cloud and Agile methodologies. Experience in managing geographically dispersed teams. Customer-first mindset and continuous improvement approach. Supplier management experience, including performance evaluation and contract negotiations. Strong interpersonal skills for stakeholder collaboration and influence. Strategic thinking aligned with business objectives. Proven ability to manage large-scale programs, ideally involving business change and IT transformation.
Qualifications: Bachelor’s degree or higher, project management certification preferred, fluent in English with strong communication skills, willingness to travel up to 20%.
Additional Information At McDonald’s, diversity and inclusion are core values. We are committed to creating an inclusive culture where everyone can thrive and bring their authentic selves to work. We actively promote community engagement and skills development to help people succeed both within and outside McDonald’s.
Director, Back Office Applications employer: McDonald's Corporation
Contact Detail:
McDonald's Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Back Office Applications
✨Tip Number 1
Familiarise yourself with McDonald's technology initiatives by exploring their Global Technology Technical Blog. Understanding their current projects and innovations will help you align your experience with their goals during discussions.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience with Back Office applications or have worked at McDonald's. Engaging with them can provide insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss your experience with managing geographically dispersed teams and how you've successfully led large-scale programmes. Highlighting these skills will demonstrate your capability to handle the responsibilities of the Director position.
✨Tip Number 4
Showcase your understanding of supplier management and performance evaluation. Be ready to share examples of how you've addressed performance issues in the past, as this is a key responsibility in the role.
We think you need these skills to ace Director, Back Office Applications
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Back Office and Production Management software. Emphasise your understanding of system architectures and integrations, particularly with cloud and Agile methodologies.
Craft a Compelling Cover Letter: In your cover letter, express your customer-first mindset and continuous improvement approach. Mention specific examples of how you've successfully managed large-scale programmes or led geographically dispersed teams.
Showcase Leadership Skills: Highlight your experience in team development and resource planning. Discuss how you have fostered team growth and set priorities to meet goals, as this is crucial for the Director role.
Demonstrate Strategic Thinking: Illustrate your strategic thinking aligned with business objectives. Provide examples of how you've ensured alignment of product and deployment roadmaps with business priorities in previous roles.
How to prepare for a job interview at McDonald's Corporation
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Director of Back Office Applications entails. Familiarise yourself with McDonald's technology strategy and how it aligns with their business goals. This will help you articulate how your experience and skills can contribute to their objectives.
✨Showcase Your Leadership Skills
As this role involves leading a team, be prepared to discuss your leadership style and experiences. Share specific examples of how you've successfully managed teams, especially in a geographically dispersed environment, and how you've fostered growth and development within your team.
✨Demonstrate Supplier Management Experience
Given the importance of supplier performance in this role, be ready to talk about your experience in managing suppliers. Discuss how you've evaluated performance, handled contract negotiations, and resolved any issues that arose, ensuring minimal disruption to operations.
✨Align Your Vision with Strategic Goals
During the interview, emphasise your strategic thinking capabilities. Be prepared to discuss how you would align back office solutions with McDonald's strategic goals, and provide examples of how you've successfully managed large-scale programmes that involved business change and IT transformation.
