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For Companies At a Glance
- Tasks: Lead and inspire teams to create a welcoming dining experience at McDonald's.
- Company: Join a well-known brand with a people-first culture.
- Benefits: Competitive salary, flexible hours, employee discounts, and career development.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for customer service and team management experience preferred.
- Other info: Enjoy a supportive environment with opportunities for growth and wellbeing resources.
The predicted salary is between 25000 - 30000 £ per year.
Overview
We\’re looking for a Hospitality Manager to lead the front‑of‑house experience across our three McDonald’s restaurants in Leeds and Bradford. As Hospitality Manager, you’ll play a key role in ensuring our dining areas are welcoming, clean, and engaging for every guest, every time. Working directly with the franchisee, you’ll manage and develop our dining area teams, uphold the highest standards of service, and bring energy and warmth to our community‑focused initiatives.
Responsibilities
- Lead and motivate dining area teams across three busy McDonald’s restaurants.
- Maintain exceptional customer service and hospitality standards.
- Build strong relationships with customers and the local community.
- Coordinate and deliver in‑store community events.
- Work closely with the franchisee to drive engagement and customer satisfaction.
- Oversee front‑of‑house presentation, cleanliness, and team performance.
- Travel between restaurants as required.
- Support your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.
Qualifications
- A people‑focused leader with a passion for great customer service.
- Strong communication and organisational skills.
- Preferably one year of experience managing a team.
- Preferably two years of experience in QSR/hospitality/retail industry.
- A hands‑on approach and positive attitude.
- Experience in hospitality, retail, or customer service management.
- Full UK driving licence and access to your own car.
- Flexibility to work weekends and some evenings.
Benefits and Salary
- £25,000 – £30,000 annual salary, depending on experience (full time).
- Mileage expenses covered.
- Opportunity to make an impact across multiple restaurants.
- Supportive, people‑first culture.
- Training and development within the McDonald’s system.
- Flexible working options for the right candidate.
- Premium shift and extra pay for overnight shifts.
- Access to holiday and sick pay, and employee discounts at over 1,600 retailers.
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Hospitality Manager employer: McDonald’s
Contact Detail:
McDonald’s Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at McDonald's. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal chat, let your passion for customer service shine through. We want to see that energy and warmth you’d bring to our community-focused initiatives.
✨Tip Number 3
Be proactive! If you see an opportunity to volunteer for community events or initiatives, jump on it. This shows us you're not just about the job but genuinely care about making a difference in the local area.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our culture right there.
We think you need these skills to ace Hospitality Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for customer service shine through! Share specific examples of how you've created welcoming environments in previous roles. We want to see that you genuinely care about making every guest's experience memorable.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight your experience in managing teams and delivering exceptional service. We’re looking for someone who can lead our dining area teams, so show us how you’ve done this before!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values.
How to prepare for a job interview at McDonald’s
✨Know Your McDonald's Inside Out
Before the interview, make sure you’re familiar with McDonald's values and their approach to customer service. Research their community initiatives and think about how you can contribute to these as a Hospitality Manager.
✨Showcase Your People Skills
As a Hospitality Manager, your ability to lead and motivate teams is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your communication and organisational skills. Be ready to discuss how you build relationships with customers and the community.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service mindset. Think of scenarios where you had to handle difficult situations or improve team performance, and be ready to share those experiences during the interview.
✨Dress the Part and Bring Energy
First impressions matter! Dress smartly and professionally, reflecting the welcoming atmosphere of McDonald's. Also, bring your positive attitude and energy to the interview; it’s essential to show that you embody the warmth and engagement they seek in a Hospitality Manager.
