Customer Care Assistant

Overview

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you\\\’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers\\\’ specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It\\\’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. Quite simply, you\\\’ll be working in our fast moving, high energy environment and we\\\’re looking for a genuine smile plus an ability to connect with customers and make them feel valued. Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you\\\’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Responsibilities

• Deal with customers and ensure smooth operations in customer areas.
• Make children feel welcome, hand out balloons, and help organise special events.
• Look after customers\\\’ specific needs and maintain high standards of cleanliness in the dining area and toilets.
• Establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.
• Work in a fast-moving, high-energy environment while displaying a genuine smile and ability to connect with customers.
• Contribute to a friendly, welcoming, courteous, and helpful atmosphere and work well as part of a team.
• Demonstrate effective communication skills (attentive listening, face-to-face verbal communication, eye contact) and sustain high energy levels to work efficiently and productively.

Benefits

• Free Meal whilst working
• Annual Pay related performance reviews
• Employee discounts Card with discounts or cashback at hundreds of well-known retailers
• Private Health care with AXA PPP after 3 years\\\’ service
• Flexible Scheduling Opportunities for training, development and promotion
• 28 days holiday (pro rata for part time)
• Guaranteed Minimum Hours Contracts available that range from 4 to 40 hours per week
• Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources

Application & Recruitment Support

Olivia is our friendly virtual assistant, available to support you navigate through the application process 24/7. She can answer questions, guide you through application steps, arrange interviews and provide timely updates. Olivia cannot make hiring decisions; human recruiters do. We are committed to making the recruitment journey smooth and accessible.

Eligibility and Documentation

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You\\\’ll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Interview & Recruitment Process

The interview is an absolutely vital part of our hiring process. It typically involves questions around values and attitudes to assess fit for the role and the organisation. We hire for qualities and potential, rather than qualifications.

Career Prospects

Our employees tend to stay with us, with opportunities to progress into roles with more responsibility. We recognise strong performers and provide award-winning learning and a well-proven career path.

About McDonald\\\’s

McDonald\\\’s has a long history and a global presence. We are committed to a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. We value Serve, Inclusion, Integrity, Community and Family.