Customer Care Assistant

Overview

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.

Olivia is our friendly virtual assistant, available to support you navigate through the application process 24 hours a day, 7 days a week. Olivia can answer common questions, guide candidates through application steps, arrange interviews, and provide timely updates to help make the recruitment process smoother and easier to navigate. Olivia cannot make hiring decisions, which are made by human recruiters.

Eligibility to Work

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You’ll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Interview Process

The interview is a vital part of our hiring process. It helps us understand your values and attitudes and assess whether you would be a great fit. We may ask for examples of times you’ve worked as part of a team and how you contributed to that team. We hire for qualities and potential, rather than solely for qualifications.

Prospects & Work Environment

Our employees tend to stay with us due to a fun, sociable and flexible environment, with opportunities to progress into roles with more responsibility. We value a genuine smile, the ability to connect with customers, and the capacity to maintain high energy while working efficiently and productively. Friendly, welcoming, courteous, and helpful behavior is encouraged and effective communication is essential.

You’ll be working in a fast-moving, high-energy environment with a focus on delivering a great customer and colleague experience.

Company Values

McDonald’s UK has been around for over 50 years. We are committed to a set of core values: Serve, Inclusion, Integrity, Community and Family. We aim to foster a safe, respectful and inclusive workplace, provide quality jobs, and make opportunities open to all.

Benefits & Pay

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and more. For roles with overnight shifts, additional pay may apply.

Full Time Customer Care roles – Flexible across all day parts and weekends – £12.26 per hour (location: Beverley, HU17 8XE). All team members, including hourly-paid workers, earn above the national minimum wage. We offer holiday and sick pay and employee discounts at over 1,600 retailers.

Shifts & Scheduling

Typically, shifts are scheduled to suit you while respecting local regulations and business needs. Many restaurants operate 24 hours, with scheduling tailored to the location.

Interview Availability

If you are unable to attend any of the interview slots offered, you can contact Olivia to help rearrange a suitable date.

Sustainability

McDonald’s is committed to sustainability, including continuing efforts toward a more sustainable business and future. In 2021, we launched our first net-zero restaurant and continue to pursue environmental goals.