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- Tasks: Lead a dynamic team, ensuring top-notch customer service and operational excellence.
- Company: Join McDonald's, a globally recognised brand committed to values like inclusion and community.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and a pension scheme.
- Why this job: Be part of a vibrant culture that values leadership and personal growth while making a real impact.
- Qualifications: Experience in managing teams in retail or hospitality is essential.
- Other info: Flexible shifts including weekends; perfect for students looking to gain valuable experience.
The predicted salary is between 24000 - 36000 £ per year.
McDonald\’s are one of the most recognised brands in the world, and at the backbone of that brand is our commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As Shift Manager you will accomplish all shift work requirements by orienting, assisting and coaching employees. You will ensure all standards are met by following production, productivity, quality and customer service standards. As a shift manager you will be monitoring operations, reallocating resources and solving operational problems.
You will be working within a £multi-million restaurant and managing a team of 100 or more employees. You will be part of the management team that will drive your restaurant forward by building sales, growing profitability and delivering an outstanding customer experience.
This position is open to people whom have experience of managing and leading teams within the retail, hospitality, business or a customer focused environment. Additionally, this role is restaurant based and involves working changeable shift patterns including working weekends and bank holidays.
Position Requirements:
• Display Leadership and role model customer focused behaviours to delight our customers
• Delivery of personalised service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries, keeping up to date with knowledge on our food and promotions
• Use of initiative, confidence and problem solving when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect.
Position Attributes:
You will work a variety of day parts, including breakfast, evenings and overnights (if trading 24hrs) to become accustomed to shift work and experienced in all aspects of the business.
Benefits package includes: Holiday pay, Service Awards, Enrolment in Pension scheme, Meal allowance, Employee discounts from top high street and online brands and much more…
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Created on 25/06/2025 by TN United Kingdom
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Shift Leader employer: McDonald's
Contact Detail:
McDonald's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in fast-paced environments. Be ready to discuss how you motivated your team and resolved conflicts.
✨Tip Number 3
Showcase your problem-solving skills by thinking of scenarios where you've had to adapt quickly to changing situations. This will illustrate your ability to handle the dynamic nature of a shift leader role.
✨Tip Number 4
Research McDonald's latest promotions and menu items. Being knowledgeable about their offerings will not only impress during interviews but also show your genuine interest in the brand and its customer service ethos.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Shift Leader position at McDonald's. Understand the key responsibilities and required skills, such as leadership, customer service, and problem-solving abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in managing teams within retail or hospitality. Emphasise your leadership qualities and any specific achievements that demonstrate your ability to meet customer service standards.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Share specific examples of how you have embodied these values in your previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at McDonald's
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved team performance.
✨Understand the Brand Values
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. Be ready to discuss how you embody these values in your work and how they can guide your leadership style.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer queries and complaints. Think of specific instances where you've provided excellent customer service or resolved issues effectively, as this will show your capability in a fast-paced environment.
✨Demonstrate Flexibility and Adaptability
Since the role involves working changeable shift patterns, be prepared to discuss your availability and willingness to adapt to different working hours. Highlight any previous experience you have with flexible scheduling.
