Senior Manager, Global Restaurant Design

This role involves all customer-facing areas and brand extensions, and the scope can include interior/terrace decors, crew facilities, brand extensions, family & play, acoustics, lighting, optimizing initial investment and efficiency of operation, all while ensuring solutions stay true to brand & allow markets sufficient license to address local constraints/conditions. You will work closely with relevant external SME (i.e., lighting, acoustics, play, digital, sustainability) and the restaurant Model Team to deliver a holistic restaurant experience. Note: Architecture (layouts/configurations, BOH, façade design & exterior signage) rests with the Restaurant Model Team

Key Responsibilities

• Develop and innovate design concepts that align with the brand\’s vision and customer experience goals, including concept development and production of design intent assets.

• Plan and optimize the use of space to enhance customer & crew flow and experience.

• Select materials, décor, and fixtures, including technical details and specifications.

• Choose appropriate materials that align with the design and functional requirements.

• Produce 3D models to support conceptual design work.

• Lead the technical aspects of product design with the ability to connect visual storytelling with manufacturing logic, translated into efficient prototyping

• Consult the team on the development of solutions, fixtures, and fittings with a focus on durability, engineering constraints, ergonomics, and cost.

• Support design reviews, supplier workshops, and mock-ups to ensure buildability.

• Continuously refine and improve design concepts based on feedback and new insights.

• Collaborate with internal and external stakeholders: Brand, Insights, RSG, Product, GFM + suppliers, external partners, to develop and execute design projects.

• Ensure all design work adheres to established standards and guidelines.

• Establish briefs capturing the requirements for the new global restaurant design solutions.

• Perform supplier/consultant identification & development.

• Pursue prototyping of components/materials & refinements of pilots in market 0/1 to test design solutions and refine as needed to facilitate effective scaling globally.

• Adapt or enhance quality or value in existing methods; make them better as part of day-to-day activities.

• Contribute to supporting Missions led by other groups as relevant, integrating their needs into the restaurant aesthetic/experiential design.

• Mentor junior designers and provide design critiques to elevate team output

• Collaborate with & support the Integration Team on: –

• Establishment of approvals for any products/solutions required by the aesthetic/experiential design that need to be integrated into GRS (e.g. lockers).

• Inquiries from Segment (high-profile locations/those demanding unique solutions, concept localization)

• Design of Brand Flagship locations

• Engineering etc., solutions/standards to facilitate procurement by Global Strategic Sourcing Services (GSSS).

• On ‘seeding’ new experience designs in Segments

• Transfer knowledge to the design activation team to allow them to create guidelines and training materials for global scaling.

• Contribute to supporting the development of talent across various Markets, and Global and Segment teams to help develop a pool of strong restaurant design and/or development professionals.

• Influence without the direct exercise of command; persuasion is required to effect change.

• Demonstrate strong communication skills, enabling you to engage with individuals who may hold different perspectives but share a common interest, primarily motivated by a shared goal of finding a resolution.

• Play an active role in contributing to the performance of the Team.

Requsition ID: REF9507R_744000085561735