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For Companies At a Glance
- Tasks: Engage with customers and ensure a welcoming atmosphere in the restaurant.
- Company: Join McDonald's UK, a globally recognised brand with over 50 years of service.
- Benefits: Enjoy holiday pay, meal allowances, and discounts from top brands.
- Why this job: Be part of a vibrant team that values community, inclusion, and customer satisfaction.
- Qualifications: Friendly, communicative individuals who thrive in fast-paced environments are ideal.
- Other info: This role offers opportunities for growth and development within a supportive workplace.
The predicted salary is between 24000 - 36000 £ per year.
Overview
McDonald\’s UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you\’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers\’ specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It\’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
Quite simply, you\’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top highstreet and online brands and much more………..
Customer Care - Full Time employer: McDonald’s
Contact Detail:
McDonald’s Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Full Time
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, whether in person or online, demonstrate how you embody these values in your approach to customer care.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. Focus on active listening and maintaining eye contact, as these are crucial for making customers feel valued and understood.
✨Tip Number 3
Showcase your ability to thrive in a fast-paced environment by sharing examples from previous experiences where you successfully managed multiple tasks while keeping a positive attitude. This will highlight your suitability for the role.
✨Tip Number 4
Research common customer service scenarios that might occur in a restaurant setting. Being prepared with solutions or ideas on how to handle various situations can set you apart during any interviews or discussions.
We think you need these skills to ace Customer Care - Full Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Care Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to create a welcoming atmosphere. Use specific examples from your past experiences to demonstrate your skills in communication and customer engagement.
Highlight Relevant Skills: Make sure to emphasise your strong communication skills, ability to work in a fast-paced environment, and any previous experience in customer service. Use bullet points in your CV to make these skills stand out.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at McDonald’s
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. McDonald's values a positive attitude, so let your genuine enthusiasm shine through during the interview.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities. Practice active listening and be ready to engage in friendly conversation, as this is key for a Customer Care Assistant role.
✨Highlight Your Customer Service Experience
Share specific examples from your past experiences where you successfully engaged with customers or resolved issues. This will demonstrate your capability to create a welcoming atmosphere.
✨Emphasise Teamwork and Adaptability
Discuss your ability to work in a fast-paced environment and how you collaborate with others. McDonald's values teamwork, so showing that you can adapt and support your colleagues is crucial.
