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For Companies At a Glance
- Tasks: Engage with customers and ensure a welcoming atmosphere in the restaurant.
- Company: Join McDonald's UK, a globally recognised brand with over 50 years of service.
- Benefits: Enjoy holiday pay, meal allowances, and discounts from top brands.
- Why this job: Be part of a vibrant team that values community, inclusion, and customer satisfaction.
- Qualifications: Friendly, communicative individuals who thrive in fast-paced environments are ideal.
- Other info: This role offers opportunities for growth and development within a supportive workplace.
The predicted salary is between 24000 - 36000 £ per year.
Overview
McDonald\’s UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is a commitment to core values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities accessible to all.
Job Role
As a Customer Care Assistant, you will be the face of your restaurant. Your responsibilities include engaging with customers, ensuring the smooth operation of customer areas, making children feel welcome, organizing special events, catering to customers\’ specific needs, maintaining cleanliness in the dining and toilet areas, and creating a warm, welcoming atmosphere. You will establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.
We seek individuals who can work in a fast-paced, high-energy environment, with a genuine smile and the ability to connect with customers, making them feel valued.
Ideal candidates will be friendly, welcoming, courteous, and helpful, with strong communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact. The ability to sustain high energy levels while working efficiently and productively is essential.
Benefits
Our benefits package includes holiday pay, service awards, meal allowances, employee discounts from top high-street and online brands, and more.
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Customer Care - Full Time employer: McDonald's
Contact Detail:
McDonald's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Full Time
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, whether in person or online, demonstrate how you embody these values in your approach to customer care.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. Focus on active listening and maintaining eye contact, as these are crucial for making customers feel valued and understood.
✨Tip Number 3
Showcase your ability to thrive in a fast-paced environment by sharing examples from previous experiences where you successfully managed multiple tasks while keeping a positive attitude. This will highlight your suitability for the role.
✨Tip Number 4
Research common customer service scenarios that might occur in a restaurant setting. Being prepared with solutions or ideas on how to handle various situations can set you apart during any interviews or discussions.
We think you need these skills to ace Customer Care - Full Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Care Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to create a welcoming atmosphere. Use specific examples from your past experiences to demonstrate your skills in communication and customer engagement.
Highlight Relevant Skills: Make sure to emphasise your strong communication skills, ability to work in a fast-paced environment, and any previous experience in customer service. Use bullet points in your CV to make these skills stand out.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at McDonald's
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. McDonald's values a positive attitude, so let your genuine enthusiasm shine through during the interview.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities. Practice active listening and be ready to engage in friendly conversation, as this is key for a Customer Care Assistant role.
✨Highlight Your Customer Service Experience
Share specific examples from your past experiences where you successfully engaged with customers or resolved issues. This will demonstrate your capability to create a welcoming atmosphere.
✨Emphasise Teamwork and Adaptability
Discuss your ability to work in a fast-paced environment and how you collaborate with others. McDonald's values teamwork, so showing that you can adapt and support your colleagues is crucial.
