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- Tasks: Engage with customers, maintain cleanliness, and create a welcoming atmosphere.
- Company: Join McDonald's UK, a globally recognised brand with over 50 years of service.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and service awards.
- Why this job: Be part of a vibrant team that values inclusion, community, and customer satisfaction.
- Qualifications: A friendly attitude, good communication skills, and the ability to connect with customers.
- Other info: Fast-paced environment perfect for those who thrive on energy and interaction.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Care – full time, Middlesbrough
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Client:
Location:
Middlesbrough, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
6b1930b41695
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Overview
McDonald\’s UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, you will be the face of your restaurant, engaging with customers and ensuring smooth operations in customer areas. Responsibilities include making children feel welcome, handing out balloons, organising special events, attending to customers\’ specific needs, maintaining cleanliness standards in dining areas and toilets, and creating a warm, welcoming atmosphere. Establishing and maintaining positive communication with customers and keeping the manager informed about customer satisfaction are key parts of your role.
You will work in a fast-paced, energetic environment. We are looking for someone with a genuine smile, the ability to connect with customers, and make them feel valued.
Friendly, welcoming, courteous, and helpful behaviour should come naturally. Good communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact are essential. Maintaining high energy levels while working efficiently and productively is also important. Benefits include holiday pay, service awards, meal allowances, employee discounts from top brands, and more.
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Customer Care - full time employer: McDonald's
Contact Detail:
McDonald's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - full time
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, whether in person or over the phone, demonstrate how you embody these values in your customer care approach.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Focus on active listening and maintaining eye contact, as these are crucial for making customers feel valued and understood.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by sharing examples from previous experiences where you successfully managed multiple tasks while maintaining high energy levels and a positive attitude.
✨Tip Number 4
Research common customer care scenarios that might arise in a restaurant setting. Prepare responses or strategies for handling various situations, such as dealing with complaints or ensuring children feel welcome, to demonstrate your readiness for the role.
We think you need these skills to ace Customer Care - full time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Care Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific values of McDonald's UK, such as 'Serve' and 'Inclusion', and explain how you embody these in your previous experiences.
Highlight Relevant Experience: In your CV, focus on any previous customer service roles or experiences where you demonstrated strong communication skills and a friendly attitude. Use specific examples to illustrate your ability to connect with customers.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at McDonald's
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. McDonald's values a friendly and welcoming atmosphere, so let your genuine smile and positive energy shine through during the interview.
✨Demonstrate Customer Focus
Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to listen attentively and respond to their needs, as this is crucial for a Customer Care Assistant.
✨Emphasise Teamwork
Discuss your experience working in a team environment. McDonald's thrives on collaboration, so showcasing your ability to work well with others will be beneficial.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think about scenarios where you maintained high standards of cleanliness or created a welcoming atmosphere, and be ready to share those experiences.
