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For Companies At a Glance
- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and cared for.
- Company: Join one of the world's most recognised brands committed to community and inclusion.
- Benefits: Enjoy holiday pay, meal allowances, employee discounts, and more perks!
- Why this job: Work in a vibrant environment where your smile makes a difference every day.
- Qualifications: Must be 18+ with great communication skills and a positive attitude.
- Other info: This role is perfect for those who thrive in fast-paced, team-oriented settings.
The predicted salary is between 18000 - 24000 £ per year.
Overview
McDonald\’s are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons.
Candidates MUST be 18+ due to start and finish times of shift.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you\’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers\’ specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It\’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
Quite simply, you\’ll be working in our fast moving, high energy environment and we\’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you\’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more…
Customer Care (18+)-FullTime-Newtownabbey employer: McDonald's
Contact Detail:
McDonald's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care (18+)-FullTime-Newtownabbey
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, whether in person or over the phone, demonstrate how you embody these values in your approach to customer care.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. Focus on attentive listening and maintaining eye contact, as these are crucial for making customers feel valued and understood.
✨Tip Number 3
Show your enthusiasm for working in a fast-paced environment. Be prepared to discuss examples from previous experiences where you've thrived under pressure or contributed positively to a team dynamic.
✨Tip Number 4
Research common customer service scenarios that might occur in a restaurant setting. Think about how you would handle specific situations, such as dealing with complaints or ensuring a welcoming atmosphere for families and children.
We think you need these skills to ace Customer Care (18+)-FullTime-Newtownabbey
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what McDonald's is looking for in a Customer Care Assistant. Pay attention to the core values they emphasise, such as Serve, Inclusion, Integrity, Community, and Family.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role. Focus on customer service experience, teamwork, and communication skills, as these are crucial for the position.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific examples of how you embody their core values and how you can contribute to creating a welcoming atmosphere for customers.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is important in a customer-facing role.
How to prepare for a job interview at McDonald's
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. McDonald's values a friendly and welcoming atmosphere, so let your genuine smile and positive energy shine through during the interview.
✨Demonstrate Customer Focus
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to connect with customers and make them feel valued, as this is crucial for a Customer Care Assistant.
✨Emphasise Teamwork Skills
Since you'll be working as part of a team, be ready to discuss your experiences collaborating with others. Share specific instances where you contributed to a positive team environment or helped resolve conflicts.
✨Practice Effective Communication
Brush up on your communication skills before the interview. Be prepared to demonstrate attentive listening and clear verbal communication, as these are essential for maintaining positive interactions with customers.
