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- Tasks: Process customer orders and manage enquiries in a fast-paced environment.
- Company: Join McCormick, a global flavour maker with a supportive culture.
- Benefits: Enjoy work-life balance, annual bonuses, and fun employee engagement activities.
- Why this job: Be part of a friendly team making a real impact in customer service.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Opportunities for growth and development in a dynamic workplace.
The predicted salary is between 28800 - 48000 £ per year.
Permanent, full-time role (Monday - Friday) providing both internal and external business exposure. Work in a friendly and supportive team environment within a global organisation. Annual pay reviews and bonus program in place (MIB).
We are looking for an experienced, highly motivated Customer Service Officer to join our team based at our Moorabbin Airport site, Victoria.
Why Choose McCormick
We put people first, people who take what they do seriously but not themselves. Our brands include Gourmet Garden, Keen’s, Aeroplane, French’s and Franks and as a leading flavour maker, we offer both regional and global growth opportunities across all departments.
McCormick offers many benefits including:
- Supportive culture that offers genuine work life balance
- Generous reward and recognition programs in place
- Regular employee engagement activities including food vans, coffee vans and BBQs
- Annual Bonus Program (MIB)
- Free onsite parking
- Paid parental leave and partner paid entitlements with supportive return to work program
Plus loads more.
About You
The successful candidate will have worked in a similar role and be able to demonstrate the following:
- Excellent communication both verbally and written
- Ability to prioritize own workload
- Able to work with customers, public and across all levels of business
- Understanding of Microsoft Word, Excel & Outlook
- SAP experience preferred
About The Role
Reporting to the Customer Service & Export Supervisor, this role will be responsible for processing customer orders, investigating order discrepancies, raising credit notes and maintaining the EDI.
Tasks may include but not be limited to:
- Processing Customer Orders received via various platforms
- Work with Demand and Warehouse teams to ensure stock availability
- Investigate and process customer returns, credits and changes
- Respond to customer enquiries via phone, email and Facebook
- Build and maintain relationships with internal and external stakeholders
How to Apply
If you’re an experienced Customer Service professional who thrives in a fast‑paced environment, we’d love to hear from you. This role is ideal for someone who enjoys balancing competing priorities, can confidently manage a high volume of email enquiries, and takes pride in delivering exceptional service—every time.
To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications by close of business, Friday, 20 February 2026.
Please note that due to our comprehensive recruitment process we will not be able to respond to individual enquiries regarding the status of your application. Only qualified candidates that have been selected for interview will be contacted following interview. Our recruitment process will commence from the date the position is advertised and may be filled prior to the closing date.
Thank you for your understanding and interest in this position.
McCormick is proud to be an equal opportunity employer. If you are a qualified applicant, you will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Note: We will not accept unsolicited CVs from recruitment agencies/third parties, and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers at McCormick.
Customer Service Officer in Birmingham employer: McCormick & Company
Contact Detail:
McCormick & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out McCormick's social media and website. Understanding their values and work environment will help you connect with the team during your chat.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers and colleagues, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Prepare some questions! When you get the chance to ask questions in your interview, make sure they show your interest in the role and the company. It’s a great way to demonstrate that you’re genuinely keen on joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Officer in Birmingham
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Customer Service Officer role. Highlight your relevant experience and how it aligns with what McCormick is looking for. We want to see your personality shine through!
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your written skills. Keep it clear, concise, and professional. Remember, we’re looking for someone who can handle customer enquiries with ease!
Highlight Relevant Experience: In your resume, focus on your previous roles that relate to customer service. Mention any specific achievements or experiences that showcase your ability to manage high volumes of enquiries and maintain strong relationships.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at McCormick & Company
✨Know the Company
Before your interview, take some time to research McCormick and its brands. Understanding their values, culture, and products will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Officer, excellent communication is key. Prepare examples from your past experiences where you effectively handled customer inquiries or resolved issues. This will demonstrate your ability to communicate clearly and professionally.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific customer service scenarios. Think about times you've dealt with difficult customers or order discrepancies, and be ready to explain your thought process and actions.
✨Highlight Your Technical Skills
Since the role requires knowledge of Microsoft Word, Excel, and Outlook, as well as SAP experience, be prepared to discuss your proficiency with these tools. If you have any relevant examples of how you've used them in previous roles, share those during the interview.
