Customer Quality Manager in Birmingham

Lead customer quality for Australia's biggest food brands. Flexible hybrid work plus career growth in a global FMCG leader. Drive food safety, innovation and customer partnerships that matter.

About Us

At McCormick, we're passionate about flavour. As a global leader in herbs, spices, seasonings and flavour solutions, our trusted brands and innovative products are enjoyed by consumers and foodservice customers around the world. In Australia, we partner with many of the country's leading retailers, food manufacturers and quick service restaurant brands, delivering high-quality products backed by world-class food safety, quality and innovation standards. We foster a collaborative, inclusive culture where people are empowered to make an impact, drive continuous improvement and grow their careers.

As a valued team member, you’ll enjoy a broad range of benefits, including:

• Work from home: We have listened and allow you to decide where you work up to 50% of your time.
• A supportive culture & work-life balance: enjoy a workplace that prioritizes your well-being, offering flexible schedules to ensure you can balance work and personal life seamlessly.
• Health & Wellness Initiatives: Access a variety of programs focused on your physical and mental well-being, including fitness challenges and wellness workshops.
• Community Engagement: Be part of a team that gives back! Participate in regional and local charity events and make a positive impact in our community.
• Family-Friendly Policies: Benefit from generous paid parental leave and partner pay entitlements, along with a supportive program to help you transition back to work as a new parent.
• Employee Recognition: Celebrate your achievements with our comprehensive recognition and rewards program, highlighting your contributions and hard work.
• Engagement Activities: Enjoy regular fun-filled events like food trucks, coffee vans, and BBQs to foster camaraderie and team spirit.
• Flexible Novated Lease Options: Take advantage of novated lease programs with SG Fleet and Toyota for a convenient way to manage your vehicle expenses.

About the Role

We are seeking an experienced and customer-focused Manager, Customer Quality to join our Australian Quality team. Reporting to the Director Quality Assurance, this role serves as the key technical quality and food safety link between McCormick and our customers. You will provide expert guidance on customer quality requirements, food safety expectations, product compliance, issue resolution and continuous improvement initiatives, while helping drive customer confidence and business growth. You will also play a leading role in Quality and Food Safety Culture for our organization, engaging with Customers on our Culture Program.

This is a highly visible role that partners closely with Commercial, R&D, Regulatory, Operations, Supply Chain and Procurement teams to deliver successful outcomes for customers and the business. The position also includes leadership responsibility for one direct report.

Key responsibilities include:

• Acting as the primary technical, quality and food safety contact for assigned customers.
• Building trusted customer relationships and representing McCormick in technical, quality and audit discussions.
• Leading quality and food safety support for new product development, product changes and customer-specific projects.
• Managing customer quality incidents, investigations, root cause analysis and corrective actions.
• Supporting product launches and ensuring customer requirements are effectively translated into internal deliverables.
• Monitoring customer quality performance and identifying opportunities for improvement.
• Driving a strong food safety and quality culture across the business.
• Collaborating cross-functionally to improve speed to market, simplify processes and support customer growth.

The Ideal Candidate

You are a proactive quality professional who combines strong technical expertise with excellent stakeholder management and leadership capability. To be successful, you will bring:

• A degree in Food Science, Food Technology, Quality Management, Microbiology, Chemistry or a related discipline.
• At least 5 years' experience in quality, food safety, customer quality, technical, regulatory, product development or related roles within food, beverage, ingredient, flavour, FMCG or manufacturing industries.
• Experience supporting customers through technical quality requirements, product launches, complaint management and issue resolution.
• Sound knowledge of food safety and quality systems including HACCP, GMP, allergen management, traceability and quality risk management.
• Experience conducting investigations, root cause analysis and CAPA management.
• Strong project management and cross-functional stakeholder engagement skills.
• Excellent written and verbal communication skills with the ability to translate technical information for a variety of audiences.
• Strong influencing and leadership capabilities, with experience leading through collaboration and building trusted relationships.
• HACCP knowledge, Lead Auditor, Internal Auditor, BRCGS, SQF, FSSC 22000 or related certifications highly regarded.

Above all, you will be solutions-focused, commercially aware and passionate about delivering exceptional quality outcomes for customers.

McCormick is proud to be an equal opportunity employer. If you are a qualified applicant, you will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.