At a Glance
- Tasks: Process customer orders and provide exceptional service from start to finish.
- Company: Join Quality Lab Accessories, a trusted provider of lab equipment.
- Benefits: Collaborative environment with opportunities for skill growth and career advancement.
- Other info: Opportunity to support marketing initiatives and work in a dynamic setting.
- Why this job: Be part of a team that values quality, teamwork, and customer satisfaction.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Location: Telford, PA
Company: Quality Lab Accessories
About Us
Quality Lab Accessories (QLA) is a trusted provider of laboratory equipment and solutions. We pride ourselves on delivering quality, customer satisfaction, integrity, teamwork, and community in everything we do.
Position Summary
We are seeking a Customer Service Representative to process customer orders and provide exceptional service from order receipt through delivery. This role requires accurate order entry, strong communication with customers and internal teams, and the ability to manage multiple priorities while maintaining professionalism and service excellence.
Key Responsibilities
- Enter and coordinate customer orders with accuracy and attention to detail.
- Review pricing, part numbers, quantities, delivery schedules, and shipping terms.
- Communicate with sales teams and customers to confirm order details and provide updates.
- Create work orders to initiate production and coordinate with Operations, Manufacturing, Engineering, Inventory, and Shipping.
- Manage order changes, urgent requests, and special handling needs.
- Respond to customer inquiries via phone and email with a professional and helpful approach.
- Process returns (RMAs) and ensure accurate documentation.
- Assist with projects, pricing lists, and website updates.
- Support marketing and social media initiatives (Photoshop experience a plus).
Qualifications
- High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.
- 1–3 years of customer service experience (manufacturing or product-based environment preferred).
- Strong communication skills, both written and verbal.
- Proficient in Microsoft Office; ability to learn company-specific systems.
- Organized, detail-oriented, and able to multitask effectively.
- Customer-focused problem solver.
- Experience with order processing and inventory concepts is a plus.
Physical Requirements
- Frequent sitting, phone work, and computer use.
- Ability to lift up to 20 lbs occasionally (product samples or materials).
- Occasional visits to shop floor (safety glasses and closed-toe shoes required).
Why Join Us?
At QLA, you’ll work in a collaborative environment where quality, teamwork, and integrity are at the heart of what we do. You’ll be a key part of ensuring customers receive the best experience possible while growing your own skills and career.
Customer Service Associate in Telford employer: McCloskey Partners
Quality Lab Accessories (QLA) is an exceptional employer located in Telford, PA, where you will thrive in a collaborative environment that prioritises quality, teamwork, and integrity. We offer our employees opportunities for personal and professional growth while ensuring they play a vital role in delivering outstanding customer experiences. Join us to be part of a community-focused team that values your contributions and supports your career development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at McCloskey Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like McCloskey Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Associate in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to McCloskey Partners:Your cover letter is your chance to shine! Tell us why you want to work at McCloskey Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at McCloskey Partners!
How to prepare for a job interview at McCloskey Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
