At a Glance
- Tasks: Welcome visitors and manage calls while providing top-notch service.
- Company: Join McCarthy Stone, a caring company focused on community and support.
- Benefits: Earn £13.84 per hour with flexible shifts and full training provided.
- Other info: Diverse and inclusive workplace with ongoing support for your growth.
- Why this job: Make a real difference in residents' lives while gaining valuable experience.
- Qualifications: Friendly personality and good communication skills; admin experience is a plus.
The predicted salary is between 13.84 - 13.84 £ per hour.
McCarthy Stone are seeking an organised, proactive, and service-focused Relief Administrator to play a vital role in our Edward Place development in Walton‑on‑Thames, Surrey.
Hourly rate: £13.84 per hour.
Hours: To cover shifts on an ‘as and when’ basis, to be discussed with the Manager.
Responsibilities:
- Welcoming visitors to the Estate office, ensuring the very best service is provided to colleagues, residents, residents’ families, and other visitors.
- Managing incoming calls and enquiries.
- Producing letters and other correspondence, where accuracy is key.
- Managing lunch bookings and ensuring these are passed to the Catering Manager.
- Arranging Domestic Assistance Rota in conjunction with Registered Estates Manager.
- Co‑ordinate and distribute our newsletter on a monthly basis and update the bulletin board.
- Organising bookings of the Guest Suite and ensuring it is made ready for the next guests.
- Providing administration support to the Estates Manager.
Skills and Experience:
- A caring, friendly personality who wants to make a difference for our residents.
- Previous experience in an administrative role or supporting customer service is desirable, but not essential.
- Full training will be provided including induction and ongoing support.
- Ability to be considerate, patient, and professional, especially when in a busy office.
- Clear and confident communication skills and experience of using Microsoft Office.
- Hardworking diligent nature and a good timekeeper.
EEO Statement: McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.
Relief administrator in Walton-on-Thames employer: McCarthy & Stone
McCarthy Stone is an exceptional employer, offering a supportive and inclusive work environment at our Edward Place development in Walton-on-Thames. With a focus on employee growth, we provide comprehensive training and ongoing support to ensure you thrive in your role as a Relief Administrator. Join us to make a meaningful impact in the lives of our residents while enjoying a flexible working schedule and a culture that values diversity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Relief administrator in Walton-on-Thames
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like McCarthy & Stone and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at McCarthy & Stone and let us see your personality shine through!
We think you need these skills to ace Relief administrator in Walton-on-Thames
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and McCarthy & Stone.
Get Familiar with Our Brand:Before applying, take some time to learn about McCarthy & Stone and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at McCarthy & Stone
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress McCarthy & Stone.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which McCarthy & Stone will surely appreciate.
